Customer Handling Representative(Counter Staff /Team Member) -Hospitality QSR

Job Title: Customer Handling Representative - Food & Beverages
Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Food & Beverages industry. The ideal candidate will have a passion for providing excellent customer service, a strong understanding of food and beverage products, and exceptional communication skills.Responsibilities:

Customer Interaction:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.Provide information about food and beverage products, including ingredients, pricing, and availability.Assist customers in placing orders, making recommendations, and resolving any issues or concerns.Order Processing:Accurately process customer orders in a timely manner.Coordinate with internal teams, including the kitchen and delivery personnel, to ensure seamless order fulfillment.Keep customers informed about the status of their orders and any potential delays.Product Knowledge:Stay informed about the menu, including new additions and seasonal offerings.Provide detailed information about ingredients, allergens, and nutritional information to customers.Continuously update product knowledge to better assist customers with their inquiries.Issue Resolution:Address and resolve customer complaints, concerns, and feedback in a professional and positive manner.Collaborate with the quality control team to investigate and resolve product-related issues.Communication:Effectively communicate with cross-functional teams, including kitchen staff, delivery personnel, and management.Keep customers informed about promotions, discounts, and special events.Customer Feedback:Collect and document customer feedback to identify areas for improvement.Share feedback with the management team to enhance overall customer satisfaction.Documentation:Maintain accurate and up-to-date customer records.Generate reports on customer inquiries, orders, and feedback for management review.Qualifications:

High school diploma or equivalent; associate's or bachelor's degree preferred.
Proven experience in customer service, preferably in the food and beverage industry.Excellent communication and interpersonal skills.Knowledge of food and beverage products, including ingredients and preparation methods.Strong problem-solving abilities and the ability to handle challenging customer situations.Familiarity with order processing systems and customer relationship management (CRM) software.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Flexibility to work evenings, weekends, and holidays as needed.