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Jobs in bongaigaon
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Airtel Payments Bank
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Customer Grievance Officer

Customer Grievance Officer

Airtel Payments Bank

2 - 6 years

0 Lacs

bongaigaon assam

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service problem solving communication ms excel ms word coordination

Work Mode

On-site

Job Type

Full Time

Job Description

As a customer service representative, you will be responsible for handling and resolving customer grievances in a professional and timely manner. Your key responsibilities will include: - Visiting customers, retailers, and partner touchpoints to investigate and close complaints. - Ensuring compliance with company policies while resolving issues. - Maintaining records of grievances and resolutions using MS Excel/Word. - Coordinating with internal teams to address recurring service challenges. Additionally, you will be expected to provide regular feedback to management on customer pain points and possible improvements.,

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Airtel Payments Bank

Financial Technology

New Delhi

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Customer Grievance Officer