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Hewlett Packard Enterprise
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Customer Experience Team Member

Customer Experience Team Member

Hewlett Packard Enterprise

1 - 2 years

3 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

basic data analysis development manager finance data collection customer experience asset management customer service financial services crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Management Level Definition:

Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

What you need to bring:

Education and Experience Required:

Typically a Bachelors degree or equivalent experience and/or 1-2 years related experience or Masters degree.

Knowledge and Skills:

Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
Demonstrated writing/correspondence skills.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity

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Customer Experience Team Member