Customer Experience Partner - Ocean/SCM

As a Customer Experience Consultant at Maersk, your role is to build strong and lasting relationships with customers, providing exceptional customer service in the Maersk environment. Your key responsibilities will include: - Managing customer channels - Handling case management - Onboarding and managing relationships with customers - Managing contracts and disputes - Handling all file management activities post-booking - Documenting processes - Updating systems - Managing operational finance - Proactively communicating with customer service in case of exceptions - Supporting Customer Service in resolving customer queries and handling exceptions To excel in this role, we are looking for candidates who possess the following qualifications: - Bachelor/Master's Degree with 2 - 6 years of relevant experience - Strong business, market, and customer understanding with a focus on delivering exceptional service - Ability to work on tasks of limited scope and complexity with independent judgment - Excellent team player with the ability to work under pressure - Well-organized, efficient, and detail-oriented - Strong interpersonal and communication skills - Fluency in English (written and oral) At Maersk, we are committed to providing support for any adjustments you may need during the application and hiring process. If you require special assistance or accommodations, please reach out to us at accommodationrequests@maersk.com.,