Customer Experience Manager

Job Description

Key Responsibilities Patient Experience & Front Desk Coordination Supervise front desk staff and ensure smooth patient handling. Coordinate with doctors and departments to enhance the patient journey. Conduct audits and reviews to improve service quality. Ensure adherence to SOPs in patient care and front office operations. Monitor patient progress, manage mid-cycle evaluations, and capture side effects/emergencies. Share educational content with patients and maintain clear communication with families. Manage feedback collection, analyze insights, and drive service improvements. Support patient flow, scheduling, follow-ups, and ensure a welcoming reception area. Encourage Google reviews and assist in creating a patient directory. Help with online patient calls and follow-up engagement.