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PeopleSense Management Consultants
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Customer Experience Manager

Customer Experience Manager

PeopleSense Management Consultants

1 - 5 years

2 - 3 Lacs

Ahmedabad

Posted:2 months ago| Platform:

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Skills Required

Customer Experience Patient Care Front Desk Patient Relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Patient Experience & Front Desk Coordination Supervise front desk staff and ensure smooth patient handling. Coordinate with doctors and departments to enhance the patient journey. Conduct audits and reviews to improve service quality. Ensure adherence to SOPs in patient care and front office operations. Monitor patient progress, manage mid-cycle evaluations, and capture side effects/emergencies. Share educational content with patients and maintain clear communication with families. Manage feedback collection, analyze insights, and drive service improvements. Support patient flow, scheduling, follow-ups, and ensure a welcoming reception area. Encourage Google reviews and assist in creating a patient directory. Help with online patient calls and follow-up engagement.

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Customer Experience Manager