Customer Experience Manager II

Project Management:

• Lead and oversee robotic automation projects from initiation through completion.
• Collaborate with

  cross-functional teams

  including engineering, sales, and support to ensure project milestones and deliverables are achieved.
• Track project timelines, budgets, and resource allocation effectively.

Customer Support:

• Act as the

  primary point of contact

  for customers, promptly addressing queries and concerns.
• Provide

  ongoing troubleshooting assistance

  during and after project implementation.
• Escalate and coordinate with internal teams to resolve complex customer issues.

Communication:

• Communicate project updates, timelines, and expectations clearly to

  internal teams and external customers

  .
• Conduct regular status meetings with customers to ensure alignment and satisfaction.

Training & Documentation:

• Develop and deliver

  training sessions

  for customers on robotic automation systems.
• Create comprehensive documentation, including

  user guides, troubleshooting manuals, and best practices

  .

Feedback Collection:

• Gather feedback from customers and internal teams to identify areas for improvement.
• Work closely with the

  development and engineering teams

  to implement enhancements based on feedback.

Quality Assurance:

• Ensure the

  quality and performance

  of robotic automation solutions meet or exceed customer expectations.
• Conduct periodic reviews and audits to assess the effectiveness and reliability of implemented solutions.

Key Requirements:

• Bachelor's degree in

  Business, Engineering, or related field

  .
• Proven experience in

  project management

  and

  customer support roles

  .
• Knowledge of

  robotic automation technologies and processes

  .
• Strong

  communication and interpersonal skills

  .
• Excellent

  problem-solving and analytical abilities

  .
• Ability to

  work collaboratively

  in a cross-functional team environment.
• Experience with

  CRM tools

  and

  project management software

  .

Preferred Qualifications:

• Previous experience managing

  robotic automation projects

  .
• Certification in

  project management

  (PMP, PRINCE2, etc.) or related field.
• Familiarity with

  industry standards and best practices

  in robotic automation.