Customer Experience Executive - Voice Process

Location: Chandigarh (CCR)

Company Overview:

Position Overview

Key Responsibilities:

voice process (inbound and outbound calls)

· Address customer inquiries, resolve issues, and follow through to ensure complete satisfaction.

· Identify and analyze recurring customer challenges and share insights with relevant teams to implement lasting solutions.

· Maintain accurate records of customer interactions and feedback.

· Use Google Docs and Spreadsheets to track and analyze customer-related data.

· Build strong customer relationships and promote the Theater brand positively in every interaction.

Qualifications and Skills:

voice process / customer service roles

hospitality, D2C, or B2C e-commerce (fashion preferred)

· Strong communication skills in English.

· Customer-first mindset with the ability to handle pressure.

· Basic knowledge of Google Sheets/Docs for reporting.

Application Process:

 “Customer Experience Executive - Voice Process CV <Candidate Name>”

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.