Customer Experience Executive - Voice Process

Job Description: Customer Experience Executive – Voice Process

Location: Chandigarh (CCR)

Company Overview: Theater is a dynamic and rapidly growing fashion start-up based in India. Our mission is to create India's best design-led, mass-premium western fashion company. At present, Theater specializes in footwear, stockings, bags and fragrances for women.

Position Overview: We are looking for a Customer Experience Executive – Voice Process who will be the voice of our fashion brand for customers. The role focuses on handling inbound and outbound calls to resolve queries, support with orders, and ensure a smooth customer journey that reflects the Theater experience.

Key Responsibilities:

· Engage with customers primarily through voice process (inbound and outbound calls), ensuring prompt and effective responses.

· Address customer inquiries, resolve issues, and follow through to ensure complete satisfaction.

· Identify and analyze recurring customer challenges and share insights with relevant teams to implement lasting solutions.

· Maintain accurate records of customer interactions and feedback.

· Use Google Docs and Spreadsheets to track and analyze customer-related data.

· Build strong customer relationships and promote the Theater brand positively in every interaction.

Qualifications and Skills:

· 1–3 years of experience in voice process / customer service roles.

· Background in hospitality, D2C, or B2C e-commerce (fashion preferred).

· Strong communication skills in English.

· Customer-first mindset with the ability to handle pressure.

· Basic knowledge of Google Sheets/Docs for reporting.

Application Process: Interested candidates can directly apply or send their CVs to careers@theater.xyz with the following subject line:

“Customer Experience Executive CV <Candidate Name>”

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Application Question(s):

• What is your level of proficiency in English?
• Do you have 1–3 years of experience in a voice process or customer service role?
• Have you worked in hospitality, D2C, or e-commerce before?
• Are you comfortable commuting to this job's location?

Work Location: In person