Customer Experience Executive

Job Description: Customer Experience Executive

Location: Chandigarh (CCR)

Company Overview: Theater is a dynamic and rapidly growing fashion start-up based in India. Our mission is to create India's best design-led, mass-premium western fashion company. At present, Theater specializes in footwear, stockings, bags and fragrances for women.

Position Overview: We are looking for a dedicated and customer-focused Customer Experience Executive to join our team. In this role, you will manage customer interactions across various channels including email, phone, and social media. Your primary responsibility will be to address customer inquiries, resolve issues, and collaborate with internal teams to ensure a smooth and positive experience for all our customers.

Key Responsibilities:

• Engage with customers through email, phone, and social media, ensuring prompt and effective responses.
• Address customer inquiries, resolve issues, and follow through to ensure complete customer satisfaction.
• Identify and analyze recurring customer challenges and collaborate with relevant teams to implement lasting solutions.
• Maintain meticulous records of customer interactions and feedback.
• Work with Google Docs and Spreadsheets to track and analyze customer-related data.
• Maintaining customer relations and promoting the brand positively.

Qualifications and Skills:

• Prior experience in customer service or related fields is preferred, but not required.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and ability to build positive relationships.
• Problem-solving skills and proactive in addressing customer issues.
• Identifying customer trends and partnering with teams to address them.

Application Process: Interested candidates can directly apply or send their CVs to careers@theater.xyz with the following subject line:

“Customer Experience Executive CV <Candidate Name>”

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: ₹20,806.77 - ₹30,820.49 per month

Schedule:

• Day shift

Application Question(s):

• Have you worked with a fashion, lifestyle, or D2C e-commerce brand before?

Experience:

• total: 1 year (Preferred)

Work Location: In person