Customer Experience - CX Trainer

1.Purpose of the Job

CX training professional for cybersecurity at Honeywell is responsible for delivering comprehensive training programs aimed at enhancing the cybersecurity skills and knowledge of employees and customers. This role involves creating engaging and effective training materials, conducting training sessions, and ensuring that all participants gain a thorough understanding of cybersecurity principles and practices.

2.Principal Responsibilities

·      Training Programs: Design and develop training programs, including course materials, presentations, and hands-on labs.

• Conduct Training Sessions: Deliver training sessions in various formats, such as in-person workshops, virtual classrooms, and e-learning courses.
• Assess Training Needs: Identify the training needs of employees and customers and tailor programs to address these needs.
• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
• Stay Updated: Keep up to date with the latest cybersecurity trends, threats, and best practices to ensure training content remains relevant and current.

·      Provide solutions to training requests and assist in the production of proposals.

·      Assist sales and marketing teams with presentations and support to customers

3.Principal Networks & Contact Links

Internal

·       Honeywell HPS employees participating in Technical Trainings

·       Training coordinators, Pole Training Manager, Peer Instructors, Expert Instructors and Senior Instructors

·       Local Sales, LSS, PAS organization

·       Training development engineers (DE)

External

·       Honeywell HPS customers participating in technical trainings

·       Suppliers

4.Geographic Scope & Travel Requirements

·       Position based in Pune

·       Scope of role is local but also with participation within APAC and EMEA, therefore some travel is required (30 % or more of working time likely to be travel)

5.Key Performance Measures

·       Min. 120 course days

·       Billability min. 80%

·       Student feedback > 85%

THE CANDIDATE

1.Education Required

·      Minimum Bachelor’s degree in technical/engineering (on process automation) or cybersecurity, information technology, or a related field

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.

2.Technical Skills & Specific Knowledge Required

·      2 to 10 years’ experience in technical field.

·      Demonstrated project commissioning skills OR field services.

·      Demonstrated knowledge of IT & related network technology.