Customer Experience Associate in Chennai

Job Description

Company Description The Oak Age empowers individuals to rewrite the ageing narrative, recognizing that age is a testament to experiences and accumulated wisdom. Visit www.theoakage.com to learn about the brand. Role Description This is an on-site role for a Customer Experience Associate located in Chennai. Key Responsibilities Customer Support Excellence Handle customer enquiries across multiple channels (email, phone, WhatsApp, social media) Provide detailed product information about our supplements and longevity solutions Guide customers through their healthy ageing journey with personalized recommendations Resolve complaints and issues with patience and creative problem-solving Follow up with customers to ensure satisfaction and gather feedback Influencer & Partnership Communication Engage with potential influencers and content creators in the health and wellness space Coordinate collaboration discussions and manage initial outreach Maintain relationships with existing brand ambassadors and partners Support influencer onboarding and content collaboration processes Essential Requirements Language Skills Fluent in English and Hindi (written and spoken) Tamil proficiency is an advantage Excellent written communication skills across all languages Personal Attributes Genuine interest in fitness, health, and wellness Growth mindset with an appetite for continuous learning Natural problem-solver who enjoys finding creative solutions Exceptional patience and emotional intelligence Resilience in handling demanding or frustrated customers What We Offer Competitive salary based on experience and skills Performance incentives tied to customer satisfaction metrics Learning opportunities in longevity science and the wellness industry Growth path as we scale About Company: The Oak Age is on a mission to revolutionize how India perceives and experiences ageing. We're building a movement that empowers individuals to age with pride and confidence, embracing our "Age Like an Oak" philosophy. Just as an oak tree grows stronger and more resilient over time, we believe humans can flourish with age. Through our scientifically formulated supplements and innovative Biological Age tool, we're shifting the national focus from treatment to prevention. We envision a future ecosystem built on five pillars: Exercise, Nutrition, Sleep, Mental Health, and Community. Needless to say, we're not just about adding years to life, but life to years - making healthy ageing an everyday conversation across India. Show more Show less