Customer Experience Agent (Voice)

Respond to customer inquiries via phone regarding products, services, pricing, and company policies ● Resolve customer issues and complaints efficiently and empathetically ● Provide detailed product/service information including features, benefits, and availability ● Process customer orders, handle billing, and manage payment transactions ● Update and manage customer accounts with accuracy ● Handle product returns, exchanges, and refunds as per company policies ● Escalate complex issues to relevant departments when required ● Maintain accurate documentation of customer interactions ● Collaborate with internal teams to ensure seamless customer service delivery ● Consistently provide a positive, courteous, and professional customer experience Key Skills and Competencies: ● Excellent verbal communication skills in English ● Strong reading comprehension and attention to detail ● No MTI influence ● Critical thinking and problem-solving abilities ● Ability to demonstrate empathy and patience ● Service-oriented with a proactive attitude ● Flexible and adaptable to changing work environments ● Basic computer literacy and ability to work with desktop systems ● Accountability and a sense of responsibility ● Strong coordination and teamwork skills