Customer Experience Agent - Lead Logistics

Job Description: You will be responsible for building strong and lasting relationships with customers, ensuring exceptional customer service. Your key responsibilities will include taking full ownership of customer shipments and resolving any issues that may arise. You will engage in constructive problem resolution, communicate proactively with customers, and constantly seek ways to improve work processes. Additionally, you will collaborate with the team, share knowledge, and adhere to standardized processes without compromising customer experience. Key Responsibilities: - Build strong and lasting relationships with customers - Take full ownership of customer shipments - Engage in constructive problem resolution - Communicate proactively with customers - Constantly look for ways to improve work processes - Collaborate with the team and share knowledge - Adhere to standardized processes without compromising customer experience Qualification Required: - Previous experience in shipping/logistics preferred - Excellent team player - Ability to work under pressure - Well-organized, efficient, and effective - Strong interpersonal and communication skills - Fluent in English (written and oral) Additional Details: The ideal candidate for this role will have a strong business acumen, market understanding, and a passion for delivering exceptional customer service. You should be able to handle complaints with a positive attitude, build long-term relationships with customers, and influence them effectively. Furthermore, you should demonstrate the ability to take ownership of and resolve customer issues promptly, work with precision and attention to detail, and show empathy towards customers" situations.,