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VXI Global Solutions Llc
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Customer Experience Advisor

Customer Experience Advisor

VXI Global Solutions Llc

1 - 6 years

3 - 8 Lacs

Hyderabad

Posted:22 hours ago| Platform:

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Skills Required

Manager Quality Assurance Focus Standard operating procedures Customer experience Management Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities -
Respond to customer inquiries (via telephone) Provide exceptional service to customers during each interaction Address customer concerns and/or provide solutions Adhere to all company guidelines regarding the delivery of service and support to customers Escalate problematic customer issues to management according to standard operating procedures Properly document each customer interaction according to company standard operating procedures Maintain an excellent on-time attendance record (schedule adherence) Adhere to company quality assurance guidelines and standard operating procedures Act with the highest levels of integrity and professionalism in each customer interaction Required Skills - Strong verbal communication abilities Ability to handle multiple customer interactions Via call Strong focus on providing a positive customer experience Accuracy in capturing customer information and resolving issues. Should be flexible to into graveyard shifts & rotational shifts

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

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VXI Global Solutions Llc

Primary and Secondary Education

WICHITA Kansas

2-10 Employees

8 Jobs

Key People

Wang Xu

Chairman & CEO
Yin Zhan

Chief Financial Officer
Cathy Chen

Chief Operating Officer

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Customer Experience Advisor