Customer Executive - 4Bell Technology, Jalandhar.

Are you passionate about providing exceptional after-sales support and technically skilled to handle challenges in industrial equipment and machinery Join 4Bell Technology as a Service Engineer in the Customer Success, Service & Operations department. Your role will be crucial in ensuring the smooth functioning of machine services and contributing to our commitment to excellence. Responsibilities: - Provide 24/7 after-sales support for machines to ensure uninterrupted service. - Efficiently install machines for optimal performance. - Respond to breakdown calls promptly, offering resolutions. - Conduct preventive maintenance per SLA agreements to enhance machine longevity. - Submit vouchers on time to streamline administrative processes. - Adhere to SLAs to meet customer expectations and company standards. - Perform software upgrades to keep machines up to date. - Escalate calls according to the Escalation Matrix. Qualifications: - 0-5 years of relevant experience in after-sales support or related field. - Any Graduate (UG) degree. - Any Postgraduate (PG) degree. - Doctorate degree not required but valued. FAQs: Q: What is the primary role of a Service Engineer at 4Bell Technology A: As a Service Engineer, you handle after-sales support for machines, including installation, maintenance, attending breakdown calls, and ensuring timely software upgrades. Q: What qualifications are necessary for this role A: Candidates need 0-5 years of relevant experience and at least a graduate degree. Q: Is this a full-time position A: Yes, it is a full-time, permanent position. Q: How will the salary be structured A: The salary is competitive and will be discussed during the interview process. Q: What industries does 4Bell Technology operate in A: Specializes in the Industrial Equipment / Machinery sector. Q: What department does this role fall under A: Customer Success, Service & Operations department. Q: How can I apply for this position A: Submit your updated CV and details through our application portal for the hiring team's review.,