Customer Engineer

Position Summary & Key Areas of Responsibility

As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers on-site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.

You will connect with our customers to address questions and resolve various problems on-site (some uncommon), knowing when and who to turn to for support. You will organize, triage customer issues, and even handle some problems before they start. Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the NCR brand. Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication.

• Responding to customer installation, maintenance, and service calls promptly and effectively

• Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory

• Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support

• Performing maintenance repair and system overhauls (like modular swaps and unit replacements)

Basic qualifications

• Knowledge of Computer Hardware, database management systems, and network/system management

• 3+ years of relevant experience

• Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000

• Diploma or GED (Associate Degree or higher preferred)

• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time