Aisera

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions. This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value. This role will based out of our Hyderabad office. Responsibilities : Be the primary technical point of contact for customers Develop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience) Triage any technical issues reported by customers and work with Engineering toward the resolutions Stay current with the most recent changes to our product and educate customers on our offerings and updates Basic Qualifications : 6-10 years of software implementation experience working directly with customers collecting requirements and providing solutions Experience (or strong knowledge) with SSO, REST APIs, AWS and software integrations Development experience with Python and JavaScript required (Java is a plus) A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment Bachelor’s or higher degree in computer science, engineering, or related technical field Why Aisera? If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team. Medical, dental, and vision benefits Holidays and flexible PTO Paid family leave Stock Options Employment Assistance Program Show more Show less

Technical Support Engineer Company Overview: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. Role Overview: A Technical Support Engineer is a problem-solving expert dedicated to maintaining and improving the functionality of our products. The ideal candidate will not only have technical prowess but also possess a customer-centric mindset to provide quick and effective solutions, maintaining a high level of customer satisfaction. This role requires to work from 6:30 PM to 3:30 AM IST hours. Key Responsibilities: Resolve customer questions or problems in system configuration/setup and product functionality, including fixes or enhancements. Serve as the primary support liaison between the Company and customers. Provide excellent technical and customer service; strong communication skills are required. Troubleshoot complex technical issues by performing product testing and customer issue replication. Contribute towards the achievement of team goals and objectives. Work directly with sustaining engineering and development teams to resolve complex issues. Share feedback with product and engineering teams regarding product supportability and customer pain points. Assist other Technical Support Engineers with difficult and complex issues, fostering a collaborative environment. Perform other job duties as directed by leadership. Preferred Experience/Certifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 8+ years of experience in a technical support role, preferably in a SaaS environment. Strong understanding of REST APIs and experience in troubleshooting API-related issues. Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills to explain technical concepts to non-technical users. Familiarity with cloud computing platforms (e.g., AWS, Azure). Knowledge of Generative AI and Prompt Engineering is a plus. Required Skills: Excellent interpersonal and communication skills. Excellent time management, decision making, and organizational skills. Strong technical troubleshooting skills. Strong knowledge of networking and scripting. Ability to work well with others as part of a team. This role is crucial for ensuring that our products meet the highest standards and that our customers receive unparalleled support and satisfaction. Show more Show less

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce. Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: We are seeking a talented and experienced Quality Engineer to join our dynamic team. As a Sr SDET, you will be responsible for Design and implement automation framework across platforms. This role is based out of our Hyderabad office. Responsibilities : Design and implement automation framework that work across multiple platforms Develop new test scripts Maintain existing tests scripts/regression suites and executing them Participate in test planning and test case design Execute manual test cases to identify and report defects. Create and maintain detailed test documentation Collaborate with the development team to ensure thorough test coverage. Perform regression testing to validate bug fixes and enhancements. Requirements: Bachelor's degree in Computer Science, Computer Engineering or similar technical field 3-8 year's of automation experience using Java and Selenium Good experience in core Java development Good experience with UI automation using Selenium WebDriver Experience with open source QA tools – Selenium, Cucumber, TestNG Experience with using BDD tools like Cucumber or JBehave Experience of working with REST, GRPC or any other similar services Well experienced in API automation testing of REST API using REST ASSURED or (similar) Develop, maintain and execute automated test scripts using Selenium Good to have knowledge on Maven, GIT and Jenkins Should be able to develop framework related functions and reusable libraries Good to have knowledge on any performance testing tools like (JMeter) Ability to work both independently and in a collaborative environment Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Show more Show less

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. As a Technical Project Manager, you will partner closely with internal teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. Your job is to serve as the voice of the customer and do whatever it takes to assure they achieve their desired business outcomes with high satisfaction. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbounded growth opportunities. This role is based out of our Hyderabad office. Responsibilities : Own and collaborate on onboarding projects and different customer initiatives from initiation to production Report on the status of projects internally and externally. Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management. Build trusted relationships with external partners as well as internal product and engineering teams that you’ll work with directly Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work. Make sure we don't drop the ball on any projects, initiatives, or commitments. Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes Basic Qualifications : 3-5 years professional experience in technical project management A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment Extreme follow-through ability. You set the bar on ensuring things don't get dropped Willingness to get in the weeds and make things happen Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management Self-awareness and a desire to continually improve Bachelor’s or higher degree in computer science, engineering, or related technical field Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Show more Show less

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. The Aisera customer engineer is assigned specific customer accounts and is responsible to keep their accounts in good health, while working to accomplish the customer’s goals, solve technical issues, and answer technical questions. "This role is based out of our Bangalore office, and requires working during US hours. The work hours may change in future." Responsibilities : Be the primary technical point of contact for customers. Verify that Aisera has access to the right information from customer backend systems. Train the AI system to provide the best answers to questions. Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge) Triage any technical issues reported by customers and work with Engineering toward the resolutions. Basic Qualifications : 5 years of Customer engineering, software development, or DevOps experience. Experience in customer facing roles. Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language. Knowledge of REST APIs – how to make calls and troubleshoot errors. Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO. Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field. Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. Knowledge of AI technologies is a plus. Why Aisera? If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team. Medical, dental, and vision benefits Holidays and flexible PTO Paid family leave Employment Assistance Program Show more Show less

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions for innovation and growth, including FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies. The seasoned founding team at Aisera has a track record of leading companies through successful startups and acquisitions. Aisera values giving employees significant responsibility and ownership of their work, hiring individuals from diverse backgrounds and experiences. Team members at Aisera operate with a high level of empathy for customers and colleagues. Join the dynamic and fast-paced team at Aisera and contribute to revolutionizing the industry. The Role: Aisera is establishing a world-class Customer Success team focused on ensuring customer success and satisfaction. Customer engineers at Aisera are assigned specific customer accounts and are responsible for maintaining account health, achieving customer goals, resolving technical issues, and providing technical assistance. *This role is based at our Bangalore office and requires working during US hours. Work hours may be subject to change in the future.* Responsibilities: - Act as the primary technical point of contact for customers. - Ensure Aisera has necessary access to customer backend systems. - Train the AI system to deliver optimal responses to inquiries. - Develop workflows/RPAs based on customer requirements, requiring scripting knowledge. - Address and resolve technical issues reported by customers, collaborating with Engineering for solutions. Basic Qualifications: - Minimum 5 years of experience in Customer engineering, software development, or DevOps. - Previous experience in customer-facing roles. - Proficiency in scripting using bash, Java, JavaScript, Python, or similar languages. - Understanding of REST APIs for making calls and troubleshooting errors. - Familiarity with security standards and practices such as authentication/authorization, oAuth, SAML, and SSO. - Bachelor's degree or equivalent knowledge in computer science, engineering, or related technical field. - Experience in setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. - Knowledge of AI technologies is a plus. Why Aisera If you are passionate about developing Enterprise-level applications in AI and Automation, have the necessary expertise, and experience in enterprise-level Customer engineering or startups, we encourage you to apply and become part of our growing team. Benefits: - Medical, dental, and vision benefits - Holidays and flexible PTO - Paid family leave - Employment Assistance Program,

About The Position At Aisera we are on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As a Forward Deployed Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you. Responsibilities Develop, configure, and deploy AI agents using Aisera's AI platform and tools. Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration. Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments. Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions. Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives. Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Requirements Bachelor’s or master’s degree in computer science, Engineering, or a related field. 5+ years of experience in software development, AI/ML engineering, or system integration. Proficiency in Javascript, Java, and/or Python, with the ability to write clean, efficient code. Experience with implementing OAuth, OIDC, and/or JWT authorization flows Familiarity with AI/ML concepts. Knowledge of prompt engineering techniques is required. Hands-on experience with building agents through LLM frameworks such as LangGraph or PydanticAI is strongly preferred. Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred. Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Experience with ELK and AI monitoring tools such as Langfuse is highly preferred. Hands-on experience with integrating systems via APIs, webhooks, and data pipelines. Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions. Excellent communication and project management skills. Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Aisera, the leading provider of Generative AI and AI Copilot solutions with AiseraGPT, facilitates business transformation by enabling self-service and driving revenue growth. Aisera’s AI Copilot, a universal bot, leverages industry and domain-specific LLMs in IT, HR, Customer Service, Contact Centers, Sales & Marketing, and Finance to deliver delightful human-like experiences. With over 400+ integrations and 1200+ prebuilt and third-party service catalogs supporting AI Workflows, customers typically achieve automation rates of 75% or higher in user requests, resulting in an impressive 80% reduction in operations costs. Aisera is recognized as a leader in multiple industry analyst reports, including Forrester. Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies. Job Summary: We are looking for skilled Backend Developers with a solid hands-on experience in JAVA and Spring Framework to be a key contributor in our software development team. As a Backend Developer, you will play a crucial role in designing, developing, and maintaining our backend systems, with a focus on microservices architecture. Your expertise in product development and understanding of SaaS (Software-as-a-Service) concepts will be valuable in shaping our innovative solutions and enhancing our existing products. This role is based out of our Hyderabad office. Responsibilities: Design, develop, and maintain robust and scalable backend applications using JAVA and Spring Framework on Kubernetes and Docker. Collaborate with cross-functional teams, including Frontend Developers, Product Managers, and DevOps Engineers, to deliver high-quality software solutions. Implement microservices architecture to ensure the modularity, maintainability, and scalability of our applications. Contribute to the entire software development lifecycle, from requirements gathering and design to testing and deployment. Optimize backend performance to ensure seamless user experience and responsiveness of our applications. Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions. Participate in code reviews, ensuring adherence to coding best practices and maintaining code quality standards. Stay up-to-date with the latest industry trends and advancements in backend development, and identify opportunities to integrate new technologies into our products. Requirements: Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent work experience of 3+ years Proven experience as a Backend Developer, working with JAVA and Spring Framework to build and maintain web applications and services. Preferred Experience with REST/gRPC, Kubernetes, GraphQL, AWS, Azure, Grafana, Kibana, Elastic, Airflow. Strong understanding and hands-on experience with microservices architecture and related concepts. Prior involvement in product development, with a track record of delivering high-quality software solutions. Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus. Proficiency in database design and integration, including SQL and NoSQL databases. Solid understanding of software development principles, design patterns, and best practices. Experience with version control systems (e.g., Git) and collaborative development workflows. Strong problem-solving skills and the ability to work effectively in a fast-paced and dynamic environment. Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders. Experience with distributed systems and handling large-scale data is highly desirable. Preference will be given to candidates with prior experience working in startup environments, demonstrating adaptability, initiative, and a passion for innovation.

In this role at Aisera, you will play a crucial part in driving the deployment and use of cutting-edge Conversational AI solutions in customer environments. As a member of the AI Customer Success team, you will closely collaborate with stakeholders to comprehend customer requirements and manage all technical aspects during the onboarding phase. Your responsibilities will involve setting up integrations to customer systems, designing and implementing Robotic Process Automation (RPA), performing health checks, and establishing best practices to enhance customer outcomes. This position offers ample growth opportunities and seeks resourceful individuals who prioritize customer value. Key Responsibilities: - Be the primary technical point of contact for customers - Develop custom workflows/RPAs based on customer requirements (JavaScript experience is necessary) - Triage and resolve technical issues reported by customers in collaboration with Engineering - Stay updated on product changes and educate customers on offerings and updates Qualifications Required: - 6-10 years of software implementation experience involving direct customer interaction for requirements gathering and solutions provision - Strong knowledge or experience with SSO, REST APIs, AWS, and software integrations - Proficiency in Python and JavaScript development (Java skills are a plus) - Passion for problem-solving and customer-centricity, with a willingness to delve deep into customers" technical and business environments - Comfortable in a fast-paced startup environment that requires adaptability and versatility - Bachelor's or higher degree in computer science, engineering, or a related technical field Aisera is a renowned provider of AI Copilot solutions, leveraging AiseraGPT and Generative AI to drive business transformation and revenue growth through self-service models. With a wide array of integrations and prebuilt workflows, customers achieve significant automation and cost reductions. The company has been recognized with prestigious awards and accolades, reflecting its commitment to innovation and excellence. The founding team brings a wealth of experience from successful startups and acquisitions, fostering a culture of responsibility, ownership, and empathy among team members. If you are passionate about building Enterprise-level AI and Automation applications, possess the required expertise, and have experience in enterprise-level Customer engineering or startups, we encourage you to apply and join our rapidly growing team at Aisera. Benefits: - Medical, dental, and vision benefits - Holidays and flexible PTO - Paid family leave - Stock Options - Employment Assistance Program,

Role Overview: Aisera is seeking a Customer Engineer to join their world-class Customer Success team in Bangalore. As a Customer Engineer at Aisera, you will be responsible for managing specific customer accounts, ensuring their success, resolving technical issues, and providing excellent technical support during US hours. Joining Aisera means being part of a dynamic team that values responsibility, ownership, and empathy towards customers and colleagues. Key Responsibilities: - Be the primary technical point of contact for customers. - Ensure Aisera has access to necessary information from customer backend systems. - Train the AI system to deliver optimal responses to inquiries. - Develop workflows and RPAs based on customer requirements, utilizing scripting knowledge. - Address and resolve technical issues reported by customers, collaborating with the Engineering team for solutions. Qualifications Required: - 5 years of experience in Customer engineering, software development, or DevOps. - Previous experience in customer-facing roles. - Proficiency in scripting using bash, Java, JavaScript, python, or similar languages. - Familiarity with REST APIs for making calls and troubleshooting errors. - Knowledge of security standards such as oAuth, SAML, and SSO. - Bachelor's degree in computer science, engineering, or related field, or equivalent knowledge. - Experience in setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. - Understanding of AI technologies is a plus. Additional Details: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to drive business transformation and revenue growth through a self-service model. With 400+ integrations and 1200+ prebuilt workflows, customers achieve significant automation and cost reduction. Aisera has received multiple recognitions for its innovative solutions and company culture. The company values diversity in hiring and empowers employees with responsibility and ownership in their work. If you are passionate about AI and Automation, have enterprise-level Customer engineering experience, and want to be part of a growing team at Aisera, apply now and enjoy benefits such as medical, dental, and vision coverage, holidays, flexible PTO, paid family leave, and an Employment Assistance Program.,