Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions. This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value. This role will based out of our Hyderabad office. Responsibilities : Be the primary technical point of contact for customers Develop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience) Triage any technical issues reported by customers and work with Engineering toward the resolutions Stay current with the most recent changes to our product and educate customers on our offerings and updates Basic Qualifications : 6-10 years of software implementation experience working directly with customers collecting requirements and providing solutions Experience (or strong knowledge) with SSO, REST APIs, AWS and software integrations Development experience with Python and JavaScript required (Java is a plus) A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment Bachelor’s or higher degree in computer science, engineering, or related technical field Why Aisera? If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team. Medical, dental, and vision benefits Holidays and flexible PTO Paid family leave Stock Options Employment Assistance Program Show more Show less

Technical Support Engineer Company Overview: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. Role Overview: A Technical Support Engineer is a problem-solving expert dedicated to maintaining and improving the functionality of our products. The ideal candidate will not only have technical prowess but also possess a customer-centric mindset to provide quick and effective solutions, maintaining a high level of customer satisfaction. This role requires to work from 6:30 PM to 3:30 AM IST hours. Key Responsibilities: Resolve customer questions or problems in system configuration/setup and product functionality, including fixes or enhancements. Serve as the primary support liaison between the Company and customers. Provide excellent technical and customer service; strong communication skills are required. Troubleshoot complex technical issues by performing product testing and customer issue replication. Contribute towards the achievement of team goals and objectives. Work directly with sustaining engineering and development teams to resolve complex issues. Share feedback with product and engineering teams regarding product supportability and customer pain points. Assist other Technical Support Engineers with difficult and complex issues, fostering a collaborative environment. Perform other job duties as directed by leadership. Preferred Experience/Certifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 8+ years of experience in a technical support role, preferably in a SaaS environment. Strong understanding of REST APIs and experience in troubleshooting API-related issues. Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills to explain technical concepts to non-technical users. Familiarity with cloud computing platforms (e.g., AWS, Azure). Knowledge of Generative AI and Prompt Engineering is a plus. Required Skills: Excellent interpersonal and communication skills. Excellent time management, decision making, and organizational skills. Strong technical troubleshooting skills. Strong knowledge of networking and scripting. Ability to work well with others as part of a team. This role is crucial for ensuring that our products meet the highest standards and that our customers receive unparalleled support and satisfaction. Show more Show less

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce. Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: We are seeking a talented and experienced Quality Engineer to join our dynamic team. As a Sr SDET, you will be responsible for Design and implement automation framework across platforms. This role is based out of our Hyderabad office. Responsibilities : Design and implement automation framework that work across multiple platforms Develop new test scripts Maintain existing tests scripts/regression suites and executing them Participate in test planning and test case design Execute manual test cases to identify and report defects. Create and maintain detailed test documentation Collaborate with the development team to ensure thorough test coverage. Perform regression testing to validate bug fixes and enhancements. Requirements: Bachelor's degree in Computer Science, Computer Engineering or similar technical field 3-8 year's of automation experience using Java and Selenium Good experience in core Java development Good experience with UI automation using Selenium WebDriver Experience with open source QA tools – Selenium, Cucumber, TestNG Experience with using BDD tools like Cucumber or JBehave Experience of working with REST, GRPC or any other similar services Well experienced in API automation testing of REST API using REST ASSURED or (similar) Develop, maintain and execute automated test scripts using Selenium Good to have knowledge on Maven, GIT and Jenkins Should be able to develop framework related functions and reusable libraries Good to have knowledge on any performance testing tools like (JMeter) Ability to work both independently and in a collaborative environment Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Show more Show less

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. As a Technical Project Manager, you will partner closely with internal teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. Your job is to serve as the voice of the customer and do whatever it takes to assure they achieve their desired business outcomes with high satisfaction. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbounded growth opportunities. This role is based out of our Hyderabad office. Responsibilities : Own and collaborate on onboarding projects and different customer initiatives from initiation to production Report on the status of projects internally and externally. Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management. Build trusted relationships with external partners as well as internal product and engineering teams that you’ll work with directly Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work. Make sure we don't drop the ball on any projects, initiatives, or commitments. Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes Basic Qualifications : 3-5 years professional experience in technical project management A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment Extreme follow-through ability. You set the bar on ensuring things don't get dropped Willingness to get in the weeds and make things happen Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management Self-awareness and a desire to continually improve Bachelor’s or higher degree in computer science, engineering, or related technical field Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Show more Show less

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. The Aisera customer engineer is assigned specific customer accounts and is responsible to keep their accounts in good health, while working to accomplish the customer’s goals, solve technical issues, and answer technical questions. "This role is based out of our Bangalore office, and requires working during US hours. The work hours may change in future." Responsibilities : Be the primary technical point of contact for customers. Verify that Aisera has access to the right information from customer backend systems. Train the AI system to provide the best answers to questions. Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge) Triage any technical issues reported by customers and work with Engineering toward the resolutions. Basic Qualifications : 5 years of Customer engineering, software development, or DevOps experience. Experience in customer facing roles. Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language. Knowledge of REST APIs – how to make calls and troubleshoot errors. Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO. Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field. Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. Knowledge of AI technologies is a plus. Why Aisera? If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team. Medical, dental, and vision benefits Holidays and flexible PTO Paid family leave Employment Assistance Program Show more Show less