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Customer Contact Comms Senior Analyst-Voice

Customer Contact Comms Senior Analyst-Voice

Accenture

5 - 8 years

5 - 9 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

market research market analysis marketing product management customer analysis competitor analysis project management data analysis business analysis business development product planning swot analysis strategic planning product development

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

Written and verbal communication

Adaptable and flexible

Ability to establish strong client relationship

Ability to work well in a team

Agility for quick learning Travel and Hospitality / Hotel industry experience and the relevant sub-segments to consider - Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services etc.

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Customer Contact Comms Senior Analyst-Voice