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Customer Contact Comms New Associate

Customer Contact Comms New Associate

Accenture

0 - 1 years

3 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

chat process customer service customer support customer communication handling escalations non voice process international bpo customer care aioc-s01576199 sales international process voice process email support semi voice customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for?

Ability to work well in a team

Adaptable and flexible

Agility for quick learning

Written and verbal communication

Collaboration and interpersonal skills
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation

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Customer Contact Comms New Associate