Customer Communication & Sales Support Executive

Role Overview

The role is responsible for managing customer-facing communication and supporting sales and marketing teams through clear content, sales collaterals, and campaign communication. The position ensures consistent and accurate messaging across WhatsApp, sales documents, and on-ground marketing activities.

Key Responsibilities

Customer Communication

• Draft and execute WhatsApp communication for project launches, offers, campaigns, and customer updates
  
• Ensure all messaging is clear, accurate, and aligned with the brand tone
  

Sales Collateral & Documentation

• Create and maintain sales documents such as project details, offer explainers, FAQs, and customer handouts
  
• Convert complex product, pricing, and process information into simple, customer-friendly content
  
• Ensure all collaterals are updated, version-controlled, and approved before circulation
  

Creative Support

• Create basic creatives for WhatsApp communication using Canva or Adobe Express
  
• Adapt master creatives into WhatsApp and print formats
  
• Coordinate with design and marketing teams to ensure content accuracy
  

Campaign & Event Support

• Support marketing and sales teams with content for hoardings and on-ground events
  
• Assist in preparing event-related materials such as invites, standees, banners, and handouts
  
• Ensure consistency of messaging across all customer touchpoints
  

Planning & Coordination

• Plan customer communication calendars aligned with launches, offers, and events
  
• Coordinate with sales, CRM, and marketing teams for timely execution
  

Quality Control & Improvement

• Ensure accuracy of all customer-facing content including pricing, offers, and dates
  
• Track engagement for WhatsApp communication and incorporate feedback for improvement
  

Skills & Competencies

• Strong written communication skills
  
• Ability to simplify complex information
  
• Basic design skills using Canva or Adobe Express
  
• Strong attention to detail and coordination skills
  

Experience

• 25 years of experience in customer communication, sales support, or marketing content roles
  
• Experience in real estate, BFSI, or other consumer-facing industries preferred
  
• Exposure to outdoor branding or event support is an advantage