Customer Care Specialist

We are looking for a dedicated Customer Care Specialist to join our Night Shift Email Support team. The role involves handling 80–90 customer tickets per shift through email, ensuring prompt, accurate, and professional resolution of issues.

Key Responsibilities

• Respond to and resolve 80–90 customer support tickets per shift via email.
• Provide timely, clear, and professional responses to customer queries.
• Follow standard operating procedures (SOPs) for ticket resolution.
• Escalate complex issues to the relevant team when needed.
• Maintain high-quality standards in written communication.
• Ensure SLA (Service Level Agreement) compliance for ticket handling.
• Keep accurate records of all communications and resolutions.

Requirements

• Education: Minimum 12th pass or graduate in any stream.
• Experience: Freshers and experienced candidates are welcome.
• Skills:
• Strong written English communication skills.
• Ability to multitask and manage time effectively.
• Basic computer knowledge and typing speed of 30–35 WPM preferred.
• Availability: Must be willing to work night shifts.
• Other: Male candidates preferred due to night shift schedule.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Application Question(s):

• Are you from Indore, Madhya Pradesh?

Language:

• Do you have fluency in English? (Required)

Work Location: In person