Customer Care Specialist

As a Customer Care Specialist at JFrog, you will play a crucial role in ensuring an exceptional customer experience. You will be the primary point of contact for customers seeking assistance, working closely with various teams to provide efficient and top-notch service. Your responsibilities will include monitoring and managing incoming cases, advocating for customers, and ensuring seamless collaboration between Customer Support and Sales teams. Your role will involve proactive and reactive communication with customers through multiple channels to address their needs promptly and professionally. You will be responsible for identifying trends in customer issues, recommending improvements, and ensuring a swift resolution of non-technical and partially technical cases. Additionally, you will work towards enhancing customer experience by anticipating their needs and facilitating smooth operations within the support structure. To succeed as a Customer Care Specialist at JFrog, you should have a minimum of 2 years of customer service experience in a fast-paced environment. You must possess excellent English communication skills, both verbal and written, and a service-oriented mindset. Attention to detail, organizational skills, and a proactive approach are essential for this role. You should be a team player with a self-motivated attitude, flexibility to work in different shifts, including weekends, and a commitment to delivering excellence in customer service. Experience with Salesforce is a requirement, along with a thorough understanding of prioritization and urgency. Collaboration with global teams and flexibility in working hours are key aspects of this role. While maintaining a work-life balance, you may be required to accommodate requests outside regular shift timings to meet customer needs. JFrog offers a supportive and collaborative work environment, opportunities for professional growth, competitive compensation, and benefits complying with Israeli labor laws. Join JFrog, a company at the forefront of the DevOps revolution, and be part of a global team dedicated to innovation and excellence. Apply now and embark on an exciting journey with us!,