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Workcell Solutions
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Customer Care Representative

Customer Care Representative

Workcell Solutions

1 - 3 years

|

0 - 1 Lacs

Posted:6 hours ago| Platform:

Apply

Skills Required

inbound calls voice process outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

inbound and outbound calls

Key Responsibilities:

Make outbound calls to customers for undelivered or refused shipments.
Handle inbound calls and respond to customer queries with clarity and empathy.
Identify reasons for delivery failures and coordinate with relevant teams for resolution.
Record all call details and feedback accurately in the system.
Maintain a high standard of customer service and professionalism during all interactions.
Escalate complex or unresolved issues to the supervisor as needed.

Required Skills & Competencies:

Excellent verbal communication skills in
English, Hindi, and Bengali
.
Strong listening and problem-solving abilities.
Customer-focused and empathetic attitude.
Ability to work under pressure and manage high call volumes.
Basic computer literacy (MS Office, CRM tools preferred).

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Workcell Solutions

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