Role & responsibilities * Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. * Dispense the medicines as per the prescription. * Bill the medicines dispensed and collect cash. * Check the expiry date and batch number of the medicine and compare it with the bill entry. * Contacting referring physicians offices with questions over prescription. * Maintaining inventory of the medicines dispensed. * Keep records of patient history and of all activities regarding heavy medication. * Handle customer queries and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. * Record all pharmacy transactions and keeping cash registers up to date. * Comply with all applicable legal rules, regulations, and procedures. * Maintain confidentiality with respect to customers medical details.
Roles & Responsiblities : Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. Dispense the medicines as per the prescription. Bill the medicines dispensed and collect cash. Check the expiry date and batch number of the medicine and compare it with the bill entry. Contacting referring physicians offices with questions over prescription. Maintaining inventory of the medicines dispensed. Keep records of patient history and of all activities regarding heavy medication. Handle customer queries and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. Record all pharmacy transactions and keeping cash registers up to date. Comply with all applicable legal rules, regulations, and procedures. Maintain confidentiality with respect to customers medical details.
Doctor will play a critical role in an Ecommerce/online business, providing teleconsultation and generating accurate digital prescriptions for customers. This role requires excellent communication skills to ensure customer satisfaction by understanding and addressing their queries effectively. Key Responsibilities: Digital Prescription Generation: Evaluate customer health details provided during the order process. Generate accurate and compliant digital prescriptions tailored to customer needs. Teleconsultation: Conduct teleconsultations for each assigned order. Provide expert medical advice and ensure the customer fully understands their treatment plan. Customer Query Resolution: Communicate effectively with customers to understand their concerns. Address and resolve customer queries related to prescriptions and treatments promptly. Compliance and Quality Assurance: Ensure all prescriptions adhere to legal and medical guidelines. Maintain accurate documentation of consultations for reference and compliance. Collaboration: Work closely with customer support teams to enhance the overall customer experience. Provide feedback for process improvements where applicable. Skills and Qualifications: MBBS or equivalent degree (required). Valid medical license to practice and prescribe medication. Strong verbal and written communication skills.
Doctor will play a critical role in an Ecommerce/online business, providing teleconsultation and generating accurate digital prescriptions for customers. This role requires excellent communication skills to ensure customer satisfaction by understanding and addressing their queries effectively. Key Responsibilities: Digital Prescription Generation: Evaluate customer health details provided during the order process. Generate accurate and compliant digital prescriptions tailored to customer needs. Teleconsultation: Conduct teleconsultations for each assigned order. Provide expert medical advice and ensure the customer fully understands their treatment plan. Customer Query Resolution: Communicate effectively with customers to understand their concerns. Address and resolve customer queries related to prescriptions and treatments promptly. Compliance and Quality Assurance: Ensure all prescriptions adhere to legal and medical guidelines. Maintain accurate documentation of consultations for reference and compliance. Collaboration: Work closely with customer support teams to enhance the overall customer experience. Provide feedback for process improvements where applicable. Skills and Qualifications: MBBS or equivalent degree (required). Valid medical license to practice and prescribe medication. Strong verbal and written communication skills. Call HR Samapti on 9230988053
Key Responsibilities: Handle customer queries on medications, prescriptions, and healthcare products. Verify and process prescriptions accurately. Guide customers on generic medicine usage and benefits. Assist with digital prescription generation and capture medical history. Maintain records and ensure compliance via CRM tools. Requirements: Pharma knowledge with awareness of generic medicines. Good communication skills. Willing to work in rotational shifts. Experience in a similar role preferred.
- Pharmacy Store Handling Experience is Mandatory - Monitoring cash reconciliation to ensure there is no mismatch of store funds. Ensuring availability of required merchandise and services Conducting stock takes regularly Ensuring the staff at a store level has a basic understanding of POS SYSTEM to ensure transactions are properly and effectively processed Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the ZenoHealth Customer Supervision
Job Summary: We are looking for a qualified and service-driven Retail Pharmacist to join our pharmacy team. This role involves responsible medicine dispensing, patient counseling, and actively promoting the benefits of generic medicines to support affordable healthcare. Key Responsibilities: Dispense prescribed medicines accurately while maintaining proper documentation. Counsel customers on medication usage, side effects, and dosage. Actively promote and educate customers about cost-effective generic alternatives. Maintain inventory records and ensure medicine availability. Conduct expiry checks and ensure safe medicine storage. Support store operations, sales targets, and customer service. Maintain compliance with pharmacy laws and ethical standards. Collaborate with store team to meet daily operational goals. Requirements: D.Pharm / B.Pharm Registered with the State Pharmacy Council.
* Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. * Dispense the medicines as per the prescription. * Bill the medicines dispensed and collect cash. * Check the expiry date and batch number of the medicine and compare it with the bill entry. * Contacting referring physicians offices with questions over prescription. * Maintaining inventory of the medicines dispensed. * Keep records of patient history and of all activities regarding heavy medication. * Handle customer queries and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. * Record all pharmacy transactions and keeping cash registers up to date. * Comply with all applicable legal rules, regulations, and procedures. * Maintain confidentiality with respect to customers medical details.
Note- This role is open to female candidates only Key Responsibilities: Develop, maintain, and manage reports and dashboards for various departments. Analyze large sets of data to provide actionable insights to management. Maintain and update MIS systems and databases regularly. Automate reporting processes using Excel formulas, Proficiency in Excel must include: Advanced knowledge of formulas (VLOOKUP, HLOOKUP, INDEX-MATCH, IF, SUMIF, etc.) Creating and analyzing Pivot Tables Using conditional formatting and data validation Chart creation and dashboard design Experience with Macros and VBA (preferred but not mandatory)
Role & responsibilities * Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. * Dispense the medicines as per the prescription. * Bill the medicines dispensed and collect cash. * Check the expiry date and batch number of the medicine and compare it with the bill entry. * Contacting referring physicians offices with questions over prescription. * Maintaining inventory of the medicines dispensed. * Keep records of patient history and of all activities regarding heavy medication. * Handle customer queries and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. * Record all pharmacy transactions and keeping cash registers up to date. * Comply with all applicable legal rules, regulations, and procedures. * Maintain confidentiality with respect to customers medical details. HR Sher Bano 9321961251
Key Responsibilities: Dispense prescribed medicines accurately while maintaining proper documentation. Counsel customers on medication usage, side effects, and dosage. Actively promote and educate customers about cost-effective generic alternatives. Maintain inventory records and ensure medicine availability. Conduct expiry checks and ensure safe medicine storage. Support store operations, sales targets, and customer service. Maintain compliance with pharmacy laws and ethical standards. Collaborate with store team to meet daily operational goals. Requirements: D.Pharm / B.Pharm from a recognized institution. Registered with the State Pharmacy Council.
Role & responsibilities Pharmacy Store Handling Experience is Mandatory - Monitoring cash reconciliation to ensure there is no mismatch of store funds. Ensuring availability of required merchandise and services Conducting stock takes regularly Ensuring the staff at a store level has a basic understanding of POS SYSTEM to ensure transactions are properly and effectively processed Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the ZenoHealth
Role & responsibilities Quality Assurance & Compliance Understanding of cGMP standards and regulatory requirements. Ability to follow and enforce quality protocols in warehouse operations. Batch & Sample Management Batch stock verification and physical inspection. Control sample handling and monitoring. Returned goods verification. Coordination & Communication Liaising effectively with Corporate Quality Assurance (CQA) for sample requisitions and issue resolution. Clear documentation and reporting of quality deviations. Analytical & Problem-Solving Skills Identifying quality issues quickly and escalating appropriately. Decision-making on batch disposal actions (Quarantine, Hold, Release). Operational & Technical Skills Familiarity with warehouse processes and storage condition compliance. Knowledge of QC testing parameters (tablet hardness, appearance, etc.). Attention to Detail Ensuring accuracy in verification, documentation, and compliance monitoring. Adaptability & Reliability Ability to take additional tasks as assigned by CQA or management. Quick learner and proactive in adopting new processes.
Warehouse Operations Management Oversee complete warehouse operations, ensuring cost control and performance management. Manage end-to-end inbound and outbound activities while ensuring strict adherence to SLAs. Supervise proper storage, organization, and handling of inventory. Coordinate with third-party logistics (3PL) partners and vendors for seamless operations. Inventory Control Monitor and maintain accurate stock levels through system updates and physical checks. Conduct stock reconciliations, investigate discrepancies, and minimize stock loss. Ensure proper documentation and timely reporting of all stock movements. Team Leadership & Training Lead, guide, and motivate manpower deployed by 3PL partners to achieve efficiency. Deliver day-to-day training and reinforce SOPs and processes to minimize errors. Delegate responsibilities effectively, conduct performance reviews, and provide constructive feedback. Compliance & Safety Ensure compliance with company policies, health, safety, and environmental standards. Conduct regular safety audits and enforce warehouse safety protocols. Implement proper handling and storage practices to reduce risks of damage or loss. Reporting & Communication Develop and maintain MIS reports related to inbound, outbound, and inventory management. Prepare and share daily, weekly, and monthly performance reports. Act as the primary liaison between the company and 3PL partners, ensuring smooth communication with procurement, logistics, and supply chain teams. Continuous Improvement & Best Practices Identify operational inefficiencies and implement corrective measures. Establish and implement best practices to reduce costs and improve service quality. Maintain and monitor KPIs/KPAs to ensure smooth and efficient business operations.
The Procurement Executive will be responsible for sourcing, purchasing, and managing materials, goods, and services required by the company. The role involves vendor management, contract negotiations, cost optimization, and ensuring timely availability of quality materials to support business operations. Key Responsibilities: Source and procure materials, goods, and services at the most competitive price, quality, and terms. Develop and maintain strong vendor relationships and continuously evaluate supplier performance. Negotiate contracts, pricing, and payment terms to ensure cost savings and operational efficiency. Coordinate with stores, production, and QA/QC teams to ensure timely availability of required materials. Monitor inventory levels and plan procurement to prevent shortages or overstock situations. Ensure compliance with company policies, quality standards, and regulatory requirements in all procurement activities. Maintain accurate records of purchase orders, contracts, and supplier databases. Prepare regular reports on procurement costs, savings, and supplier performance. Qualifications & Skills: Bachelors degree in Supply Chain Management, Business Administration, Commerce, or a related field. Proven experience in procurement, purchasing, or supply chain roles (XY years). Strong negotiation and vendor management skills. Good knowledge of procurement processes, market trends, and inventory management. Proficiency in MS Office (Excel, Word, PowerPoint) and ERP systems (SAP, Oracle, etc.). Excellent communication, analytical, and problem-solving skills. Ability to work collaboratively with cross-functional teams. Only candidates with experience in the pharmaceutical sector are eligible to apply
** Only candidates with experience in the pharmaceutical sector are eligible to apply . The Procurement Executive will be responsible for sourcing, purchasing, and managing materials, goods, and services required by the company. The role involves vendor management, contract negotiations, cost optimization, and ensuring timely availability of quality materials to support business operations. Key Responsibilities: Source and procure materials, goods, and services at the most competitive price, quality, and terms. Develop and maintain strong vendor relationships and continuously evaluate supplier performance. Negotiate contracts, pricing, and payment terms to ensure cost savings and operational efficiency. Coordinate with stores, production, and QA/QC teams to ensure timely availability of required materials. Monitor inventory levels and plan procurement to prevent shortages or overstock situations. Ensure compliance with company policies, quality standards, and regulatory requirements in all procurement activities. Maintain accurate records of purchase orders, contracts, and supplier databases. Prepare regular reports on procurement costs, savings, and supplier performance. Qualifications & Skills: Bachelors degree in Supply Chain Management, Business Administration, Commerce, or a related field. Proven experience in procurement, purchasing, or supply chain roles (XY years). Strong negotiation and vendor management skills. Good knowledge of procurement processes, market trends, and inventory management. Proficiency in MS Office (Excel, Word, PowerPoint) and ERP systems (SAP, Oracle, etc.). Excellent communication, analytical, and problem-solving skills. Ability to work collaboratively with cross-functional teams.
** Only candidates with experience in the pharmaceutical sector are eligible to apply . The Procurement Executive will be responsible for sourcing, purchasing, and managing materials, goods, and services required by the company. The role involves vendor management, contract negotiations, cost optimization, and ensuring timely availability of quality materials to support business operations. Key Responsibilities: Source and procure materials, goods, and services at the most competitive price, quality, and terms. Develop and maintain strong vendor relationships and continuously evaluate supplier performance. Negotiate contracts, pricing, and payment terms to ensure cost savings and operational efficiency. Coordinate with stores, production, and QA/QC teams to ensure timely availability of required materials. Monitor inventory levels and plan procurement to prevent shortages or overstock situations. Ensure compliance with company policies, quality standards, and regulatory requirements in all procurement activities. Maintain accurate records of purchase orders, contracts, and supplier databases. Prepare regular reports on procurement costs, savings, and supplier performance. Qualifications & Skills: Bachelors degree in Supply Chain Management, Business Administration, Commerce, or a related field. Proven experience in procurement, purchasing, or supply chain roles (XY years). Strong negotiation and vendor management skills. Good knowledge of procurement processes, market trends, and inventory management. Proficiency in MS Office (Excel, Word, PowerPoint) and ERP systems (SAP, Oracle, etc.). Excellent communication, analytical, and problem-solving skills. Ability to work collaboratively with cross-functional teams.
The Customer Calling Agent will be responsible for managing inbound and outbound calls to customers regarding shipments that are undelivered or refused . The role involves understanding the reason for non-delivery, addressing customer concerns, providing resolutions, and ensuring feedback is accurately captured in the system. Key Responsibilities: Make outbound calls to customers for undelivered or refused shipments. Handle inbound calls and respond to customer queries with clarity and empathy. Identify reasons for delivery failures and coordinate with relevant teams for resolution. Record all call details and feedback accurately in the system. Maintain a high standard of customer service and professionalism during all interactions. Escalate complex or unresolved issues to the supervisor as needed. Required Skills & Competencies: Excellent verbal communication skills in English, Hindi, and Bengali . Strong listening and problem-solving abilities. Customer-focused and empathetic attitude. Ability to work under pressure and manage high call volumes. Basic computer literacy (MS Office, CRM tools preferred).
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