Customer Care Representative

A customer care job typically involves assisting customers with inquiries, resolving complaints, and providing support via calls, emails, or chat.

Key Responsibilities:

• Handle inbound and outbound customer calls or internet queries to resolve routine issues related to the company’s products or services.​
• Listen attentively to customer needs, show empathy, and build rapport in a friendly and professional manner.​
• Clarify customer requirements, use decision-support tools, and provide accurate resolutions or education regarding products or policies.​
• Maintain complete and accurate documentation of customer interactions in databases.​
• Offer relevant products or services as needed, and appropriately escalate complex concerns to senior staff.​
• Prepare and present reports as required, while participating in activities to enhance customer satisfaction and business performance.​
• Document all customer interactions and feedback for continuous improvement.

Required Skills

• Excellent verbal and written communication skills in English, Hindi, or Marathi.​
• Ability to handle stressful situations with patience and professionalism.​
• Strong problem-solving skills and capacity to resolve customer queries independently.​
• Basic computer knowledge for call tracking, documentation, and navigation of support systems.​
• Multi-tasking ability and adaptability to changing environments.​
• Teamwork skills and capacity to work independently when required.

Qualifications

• 10th / 12th Pass / Graduate (Any Stream)
• 0 to 1 years of relevant experience preferred; freshers often eligible.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,500.00 - ₹23,600.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time

Work Location: In person