Customer Care Representative

Job Description:
As a Customer Care Agent at our company, you will play a crucial role in ensuring our clients receive top-notch assistance and support throughout their real estate transactions. You will serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing guidance to ensure a seamless experience.

This role requires excellent communication skills, a customer-centric approach, and a passion for delivering exceptional service.

Responsibilities:

• Act as the main point of contact for clients, responding promptly and professionally to inquiries via phone, email, and in-person.
• Assist clients in scheduling property viewings, coordinating appointments, and providing relevant information about properties.
• Build and maintain strong relationships with clients, understanding their needs and preferences to provide personalized assistance.
• Liaise with other team members, including agents and brokers, to ensure timely and accurate communication with clients.
• Address client concerns and resolve issues effectively, demonstrating empathy and a commitment to customer satisfaction.
• Maintain accurate records of client interactions and transactions in the CRM system.
• Collaborate with the marketing team to promote properties and generate leads through various channels.
• Stay updated on market trends, property listings, and industry regulations to provide informed guidance to clients.
• Assist with administrative tasks, such as preparing documents, organizing files, and coordinating appointments.

Requirements:

• Previous experience in customer service or a related field, preferably in the real estate industry.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong interpersonal skills and the ability to build rapport with clients from diverse backgrounds.
• Detail-oriented with excellent organizational and time-management abilities.
• Proficiency in MS Office Suite and experience with CRM software (e.g., Salesforce, Zoho CRM) is a plus.
• A proactive attitude with a willingness to learn and adapt in a fast-paced environment.
• A valid real estate license [if required by local regulations] is desirable but not mandatory.

Job Types: Full-time, Contractual / Temporary, Freelance
Contract length: 12 months

Pay: ₹9,979.27 - ₹15,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• total work: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person