CUSTOMER CARE - QUERY RECEIVER

In this role, you will primarily be responsible for efficiently handling calls and serving customers by providing relevant information. You will also be resolving internal service problems and escalating issues if necessary. Additionally, your duties will include providing proactive customer outreach, collecting and analyzing customer feedback, responding to customer reviews, and developing helpful content based on customer interactions. Your secondary role will involve assisting other officers with queries when there is a high volume. You will be expected to adhere to organizational processes and policies, as well as provide feedback for the enhancement of systems and overall organization on a regular basis. As for qualifications, the ideal candidate should have an MBA/PGDM with a sound understanding skill in the field of operations. The preferred gender for this position is any. The job is located in Surat and requires a minimum of 24 months of experience in a similar role. If there are any additional details about the company or the work environment, they were not explicitly mentioned in the job description provided.,