CUSTOMER CARE - QUERY RECEIVER

As a Customer Service Officer, your primary role will involve efficiently handling calls and serving customers by providing relevant information. You will be responsible for resolving internal service problems, escalating issues when necessary, and conducting proactive customer outreach. Additionally, you will be collecting and analyzing customer feedback, responding to reviews, and developing knowledge into helpful content. In your secondary role, you will assist other officers in solving queries during peak periods, while adhering to organizational processes and policies. You will also be expected to provide feedback on system enhancements and contribute to the overall improvement of the organization. Your qualifications should include an MBA/PGDM with at least 24 months of relevant experience. Your area of expertise should demonstrate sound understanding skills. The preferred gender for this role is any, and the function you will be operating in is Operations. If there are any additional details about the company in the job description, please provide them.,