Job
Description
Role Overview: At American Express, you will be a part of a culture built on a 175-year history of innovation, shared values, and Leadership Behaviors. As a member of Team Amex, you will receive comprehensive support for your holistic well-being and numerous opportunities to enhance your skills, develop as a leader, and advance your career. Your voice and ideas will be valued, your work will have a significant impact, and together, we will shape the future of American Express. Key Responsibilities: - Provide Superior Customer Experience to Small Business Card Members by offering exclusive benefits and services - Identify the Mood, Profile & Need of the Customer to maximize spending and recommend the best suited benefits/products while ensuring compliance with guidelines - Resolve all Customer Queries following established procedures - Apply Superior Service No Call Handling Skills to provide the best possible solutions and First Call Resolution to Card Members - Meet Customer, Employee, and Shareholder Metrics goals while highlighting issues through feedback and recommending changes based on customer demands - Adhere to Quality and Compliance Guidelines, make quick decisions, and respond to customer inquiries - Work 24/7 & Rotational shifts, including night shifts, in a hybrid environment Qualifications Required: - Minimum 1 year of meaningful experience in customer service - Excellent Verbal Communication skills - Customer Focused with a strong ability to resolve customer issues and address service situations effectively - Strong interpersonal, communication, and listening skills - Demonstrated Dependability and Self-Motivating Skills, Change Management Ability - Ability to work effectively within a Team Environment as well as independently - Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations - Proven Analytical and Problem-Solving skills with a strong attention to detail - Workable knowledge of MS Office Applications (Word, PowerPoint, Excel) Additional Company Details: American Express offers benefits that support your holistic well-being, including competitive base salaries, bonus incentives, financial well-being and retirement support, medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, confidential counseling support through the Healthy Minds program, and career development and training opportunities. Employment with American Express is subject to the successful completion of a background verification check.,
