Customer Care Manager

0 years

3 - 6 Lacs

Posted:20 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Manage customer care operations, ensuring timely resolution of customer queries and issues.
  • Handle escalated cases from team members, providing guidance on query resolution and issue management.
  • Develop and implement effective strategies for handling complaints, resolving disputes, and improving overall customer satisfaction.
  • Collaborate with internal teams to resolve complex technical issues related to after-sales service, product support, and warranty claims.
  • Analyze performance metrics to identify areas for improvement in the customer care process.
  • Excel reports

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

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Vijay Sales logo
Vijay Sales

Retail / Consumer Electronics

Mumbai

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