About Stahl At Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. Role Overview As a Customer Experience Associate at Stahl, you will be the first point of contact for our customers, ensuring a seamless and delightful experience across all communication channels. You will handle queries, complaints, feedback, and coordinate operations, while collaborating with internal teams to enhance customer satisfaction. Key Responsibilities • Customer Support & Engagement 1. Respond to customer inquiries via calls, WhatsApp, emails, social media and marketplaces. 2. Ensure prompt and empathetic resolutions for customer concerns. 3. Place follow-up calls to customers for feedback and service improvement. • Order & Product Assistance 1. Coordinate returns, replacements, exchanges, and repairs efficiently. 2. Guide customers on product care and service. • Collaboration with Internal Teams 1. Coordinate with Logistics, Marketing and Sales teams for feedback and escalations. 2. Share customer feedback with Product and Marketing teams for continuous improvement. • Data Management & Reporting 1. Maintain and analyze reports on queries, complaints, feedback trends, and agent / team performance. 2. Identify process improvements to enhance operational efficiency. What We’re Looking For Experience: • Minimum 2 years in customer support/service roles (D2C, E-commerce, or customer-facing domains preferred). • Prior experience in handling inbound and outbound customer communication and managing tickets via a CRM / Ticketing system. Skills & Qualifications: • Graduate with excellent English communication skills. • Multilingual skills - Hindi and other regional language(s) will be an added advantage. • Strong problem-solving skills with an ability to handle customer concerns efficiently. • Comfortable working in a dynamic, fast-paced environment. Why Join Us? • Opportunity to be part of a fast-growing premium cookware brand. • A work environment that encourages learning, innovation, and accountability. • Career growth opportunities within a customer-focused and quality-driven organization. Ready to elevate customer experiences at Stahl? Apply now by sharing your resume and Customer Success stories on hr@stahlkitchens.com
Introduction At Stahl, design is more than just making things look good—it’s about creating work that embodies our brand values, speaks clearly to our audiences, and delivers impact. We’re looking for a skilled, detail obsessed, and creatively driven Graphic Designer who can bring ideas to life across print, digital, and social media platforms, while maintaining the highest standards of quality and consistency. Key Responsibilities • Design Across Mediums: Create visually compelling designs for print, digital platforms, and social media, ensuring they align with Stahl’s brand identity. • Concept Development: Translate briefs into impactful design concepts and solutions that meet both creative and business objectives. • Presentation: Prepare and present design proposals to internal teams and stakeholders. We believe in building well crafted design solutions as a team, a well thought out presentation adds value to the process. • Collaboration: Work closely with Sales, PR and Marketing teams along with other stakeholders to produce cohesive, effective creative work. We appreciate taking ownership of our work at Stahl. • Project Management: Handle multiple projects simultaneously, meeting deadlines without compromising on quality. We encourage stepping in to get your work done and shipped. • Trend Awareness: Stay updated on design trends, emerging tools, and industry innovations. We don’t follow trends blindly but we do like to be on top of things when we can, keeping true to our Stahl Identity. • Brand Consistency: Ensure every output reflects the brand’s visual guidelines, tone, and messaging. • Ownership: Take full responsibility for the output—from initial concept to final delivery. Think creatively to address challenges and push creative boundaries. Technical & Professional Requirements • Experience: 3–5 years in graphic design (creative agency background is a plus). • Software Proficiency: Advanced skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Knowledge in using other tools like Figma, MIRO, and Lightroom would be nice to have. • Portfolio: Strong portfolio demonstrating versatile, high-quality design work across multiple formats. It’s not the number of projects, but the quality of it that matters to us. • Communication: Excellent verbal, visual, and written communication skills. • Attention to Detail: Sharp eye for design precision and quality control. • Collaboration Skills: Comfortable working in cross-functional teams. • Problem-Solving: Ability to identify design challenges and propose creative, practical solutions. We encourage ideas, structure and frameworks that help build an organisation. • Education: Bachelor’s degree in Graphic Design or related field preferred (Not mandatory though, we believe you can be a great designer without a degree too :)) What We Value • Initiative: You take ownership, bring ideas to the table, and introduce new creative methods. • High Standards: You match the level of quality Stahl is known for—every piece of work matters. • Branding Expertise: You understand brand systems, design consistency, and visual strategy. • Accountability: You deliver on timelines and commitments without the need for constant follow-ups. • Team Spirit: You thrive in a collaborative, fast-paced setting and bring your full creative self to every project. What we offer • Competitive Compensation: Competitive salary packages with performance-based bonuses. • Work with a Premium Brand: Be part of a premium, design-forward cookware brand that’s growing rapidly and constantly innovating in product development. • Career Growth: Professional development opportunities through diverse projects, new challenges, and mentorship from experienced leaders. • Creative Freedom: A culture that values fresh ideas, experimentation, and out-of-the-box thinking. • Collaborative Environment: Work with a passionate, talented, and supportive team where collaboration is at the heart of everything we do. • Impact-Driven Work: See your ideas come to life in products, campaigns, and initiatives that reach audiences across India and beyond. • Learning Opportunities: Exposure to different areas of marketing, branding, design, and product storytelling. • Positive Culture: A workplace where people are approachable, accommodating, and committed to excellence. • Recognition & Appreciation: Regular acknowledgment of your contributions, both big and small. Life at Stahl At Stahl, we’re more than just a cookware brand—we’re a team of makers, thinkers, and doers who believe in the power of great design, quality craftsmanship, and authentic storytelling. Every day here is different. One moment you might be brainstorming a new campaign idea over coffee, and the next you’re collaborating with designers, product developers, and marketers to bring that idea to life. We work fast, we work smart, and we keep creativity at the heart of everything we do. You’ll find a culture that’s open, collaborative, and always striving for better—where great ideas win, no matter where they come from. We celebrate curiosity, initiative, and a willingness to push boundaries. And while we’re serious about our craft, we believe work should be fun, energising, and full of moments that make you proud to be here. If you’re ready to join a young, driven team that’s shaping the future of premium cookware in India and beyond, you’ll feel right at home at Stahl. How to apply Apply by sharing your Portfolio, CV/Resume at hr@stahlkitchens.com
Introduction At Stahl, we believe motion design is more than just movement—it’s storytelling in its most dynamic form. We’re seeking a talented Motion Designer and Video Editor who can bring ideas to life in visually striking, emotionally engaging, and brand-consistent video and motion formats. From concept to final export, you’ll be the force that brings our visual language to life through animation, video editing, and cinematic storytelling. Key Responsibilities • Concept to Creation: Understand briefs, conceptualise ideas, and develop compelling visual narratives. We appreciate taking ownership of our work at Stahl. • Storyboarding: Translate ideas into clear and engaging storyboards before moving into production. We’re building the Stahl brand across multiple platforms and consistency through planning stages is highly appreciated. • Motion & Editing : Produce high-quality motion graphics, animations, and edited videos for multiple platforms—corporate, marketing, E-commerce, product, learning, social media, and web. From micro animations to ad films, we would love your contribution to all. • Creative Editing : Work with raw footage, adding effects, animations, typography, audio, and colour grading to elevate the final product. Technical prowess is need, we will trust you with yours. • Brand Alignment: Ensure every motion asset reflects Stahl’s brand identity, style, and tone. • Trend Awareness: Research and apply the latest in motion design, animation, and video trends. We don’t follow trends blindly, but we do like to be on top of things when we can, keeping true to our Stahl Identity. • Multitasking: Manage multiple projects, deadlines, and deliverables without compromising on quality. You will never be alone, though. We’re a small but hustling creative team. The ups, downs, and all arounds, we promise to be along on the ride. • Problem-Solving: Think creatively to address challenges and push creative boundaries. • Ownership: Take full responsibility for the output—from initial concept to final delivery. Technical & Professional Requirements • Animation Expertise: Strong understanding of animation principles and timing. • Software Mastery: Advanced skills in Adobe After Effects, Premiere Pro, Illustrator, Photoshop, and Audition. • Storyboarding Skills: Ability to develop clear, visually compelling storyboards for ideation and approval. • Filmmaking Knowledge: Understanding of shooting techniques, production equipment, and editing workflows. • Plug-ins & Tools: Familiarity with necessary plug-ins and tools for Motion, like Red Giant Suite, Newton, and other advanced motion tools. Not mandatory, but good to have. (Good-to-have but not mandatory) • 3D Advantage: Knowledge of CINEMA 4D or other 3D software is a plus. (Not mandatory) • Character Animation: Experience in After Effects or Animate CC is an added bonus. • Technical Savvy: Understanding of video formats, CODECs, encoding, and platform-specific requirements. • Cross-Platform Adaptability: Experience producing content for web, mobile, and social media. What We Value • Creative Vision: Strong visual sense and an eye for detail, composition, and aesthetics. • Presentation Skills: Ability to communicate and sell creative ideas effectively. • Agility: Comfortable in a fast-paced, ever-changing creative environment. • Proactive Mindset: You don’t just follow briefs—you elevate them with fresh thinking. • Collaboration: Open-minded, communicative, and a great team player who can also work independently. • Curiosity: Always exploring new tools, techniques, and approaches to stay ahead of the curve. • High Standards: Commitment to delivering polished, professional, and impactful work every time. What we offer • Competitive Compensation: Competitive salary packages with performance-based bonuses. • Work with a Premium Brand: Be part of a premium, design-forward cookware brand that’s growing rapidly and constantly innovating in product development. • Career Growth: Professional development opportunities through diverse projects, new challenges, and mentorship from experienced leaders. • Creative Freedom: A culture that values fresh ideas, experimentation, and out-of-the-box thinking. • Collaborative Environment: Work with a passionate, talented, and supportive team where collaboration is at the heart of everything we do. • Impact-Driven Work: See your ideas come to life in products, campaigns, and initiatives that reach audiences across India and beyond. • Learning Opportunities: Exposure to different areas of marketing, branding, design, and product storytelling. • Positive Culture: A workplace where people are approachable, accommodating, and committed to excellence. • Recognition & Appreciation: Regular acknowledgment of your contributions, both big and small. Life at Stahl At Stahl, we’re more than just a cookware brand—we’re a team of makers, thinkers, and doers who believe in the power of great design, quality craftsmanship, and authentic storytelling. Every day here is different. One moment you might be brainstorming a new campaign idea over coffee, and the next you’re collaborating with designers, product developers, and marketers to bring that idea to life. We work fast, we work smart, and we keep creativity at the heart of everything we do. You’ll find a culture that’s open, collaborative, and always striving for better—where great ideas win, no matter where they come from. We celebrate curiosity, initiative, and a willingness to push boundaries. And while we’re serious about our craft, we believe work should be fun, energising, and full of moments that make you proud to be here. If you’re ready to join a young, driven team that’s shaping the future of premium cookware in India and beyond, you’ll feel right at home at Stahl. How to apply Apply by sharing your Portfolio, CV/Resume at hr@stahlkitchens.com