Customer Care Executive(International)

Job Description:

Position: Customer Experience Executive

Experience Required: Minimum 1 year in International Customer Support (Voice) with Upselling experience

Key Responsibilities:

• Handle international customer queries through calls with professionalism and empathy.
• Provide accurate information, resolve issues, and ensure high-quality customer experience.
• Identify customer needs and offer appropriate products/services through upselling and cross-selling techniques.
• Maintain customer satisfaction by following standard processes and service guidelines.
• Document interactions, feedback, and resolutions in CRM tools.

Work closely with the team to achieve customer support and sales targets.

• Ensure compliance with company policies and international quality standards.

Skills & Qualifications:

• Minimum 1 year of experience in International Customer Care/CCE role.
• Strong communication skills in English (verbal & written).
• Proven ability in upselling / cross-selling.
• Problem-solving attitude with customer-centric mindset.
• Ability to work in a target-driven environment.
• Flexible with rotational shifts (including night shifts).

Salary & Benefits:

• Fixed salary : 35000 per month
• Performance based incentives : up to ₹15000 per month
• Competitive salary with incentives on upselling.
• International exposure and career growth opportunities.
• Friendly and professional work environment.

Share your updated CV TO:alka@infiniserveitsolutioninc.com

Contact No.- 9430856675

Job Types: Full-time, Permanent, Fresher

Pay: ₹23,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon you can join If Selected?

Education:

• Bachelor's (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person