Job
Description
Job Title: Customer Care Executive – B2B (Digital Marketing, Web Design & Software Development) Location: Kolkata Job Type: Full-Time Experience Required: 1–5 years (in B2B customer service or account management preferred) Reporting To: Customer Success executive Job Summary: We are seeking a proactive and customer-focused Customer Care Executive to join our team. The ideal candidate will manage and support our B2B clients across digital marketing , website design , and software development services. You will be the first point of contact for clients, responsible for ensuring client satisfaction, resolving issues, and coordinating with internal teams to deliver seamless service. Key Responsibilities: Client Communication: Act as the primary point of contact for B2B clients, ensuring timely and professional communication through email, phone, chat, or video calls. Project Coordination: Liaise with internal teams (design, development, marketing) to ensure smooth execution of client projects and service delivery. Issue Resolution: Address client concerns, troubleshoot problems, and escalate issues to relevant teams when necessary. Account Management: Maintain ongoing relationships with clients, provide updates, and identify upselling or cross-selling opportunities. Service Knowledge: Stay updated on the company’s digital marketing, web design, and software development offerings to provide informed support and guidance to clients. Feedback Collection: Gather client feedback to improve services and enhance customer satisfaction. CRM Management: Log all client interactions, project updates, and queries in the company’s CRM system. Requirements: Bachelor's degree in Business, Marketing, IT, or a related field. 1–3 years of experience in B2B customer service, preferably in digital marketing or IT services. Strong understanding of digital marketing, web technologies, and software development life cycles. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution skills. Experience with CRM tools (e.g., HubSpot, Zoho, Salesforce) is a plus. Ability to work independently and manage multiple client accounts. Preferred Skills: Familiarity with SEO, PPC, social media marketing, and email marketing. Basic understanding of website CMS platforms (e.g., WordPress, Shopify). Awareness of project management tools (e.g., Trello, Asana, Jira). Technical aptitude to understand client needs in software development and web design. Benefits: Competitive salary and performance incentives Opportunities for professional growth and skill development Flexible working environment (hybrid or remote) Health and wellness benefits (if applicable) Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Rotational shift Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 9686987799
