Customer Care Executive

We are hiring dynamic and customer-focused professionals for an International Voice process in Gurugram. The candidate will be responsible for handling international customer queries through Voice providing accurate information, resolving issues, and ensuring a high level of customer satisfaction.

Role & responsibilities

• Handle customer queries from international customers through calls .

• Provide prompt, accurate, and professional responses to customer questions and concerns.

• Resolve customer issues related to products, services, orders, accounts, or transactions, depending on the process.

• Manage multiple chat conversations simultaneously while maintaining response quality and accuracy.

• Understand customer concerns and provide appropriate solutions in line with company policies.

• Escalate complex or unresolved issues to the relevant departments when required.

• Maintain accurate records of customer interactions and resolutions in the CRM or support system.

• Follow process guidelines, quality standards, data privacy policies, and information security protocols.

• Achieve defined performance metrics, including customer satisfaction, response time, resolution rate, and quality scores.

• Maintain professional written communication and a customer-centric approach throughout every interaction.

• Coordinate with internal teams to ensure timely resolution of customer concerns.

Preferred candidate profile

• Excellent written English communication and comprehension skills.

• Ability to multitask and handle multiple chats simultaneously.

• Good problem-solving, analytical, and customer-handling skills.

• Basic computer knowledge and familiarity with CRM tools.

• Ability to work in a fast-paced, target-driven environment.

• Flexibility to work in rotational shifts, including night shifts, as per business requirements.

• Previous international chat support or customer service experience will be an added advantage.

Perks & Benefits

• Attractive Salary Package: Salary up to 5.50 LPA, depending on candidate experience, skills, and interview performance.

• Career Growth Opportunities: Opportunities for career progression into Senior Customer Support, Quality Analyst (QA), Trainer, Team Leader, and other leadership roles, based on performance and business requirements.

• Performance-Based Incentives: Eligible employees may receive performance-linked incentives as per company policy.

• Employee Benefits: Benefits such as Provident Fund (PF), Employee State Insurance (ESI), gratuity, and other statutory benefits, wherever applicable.

• Work Environment: Professional and collaborative workplace with opportunities to learn and grow.

• Cab faciities

To get your interview scheduled contact below Call/ WhatsApp :

HR- 7428598007