We are looking for candidates with strong communication skills, a positive attitude, a customer-first mindset, and the willingness to work in a fast-paced international voice process. Hiring enthusiastic and customer-focused candidates for International Technical Support Voice Process.
Role & responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Understand customer queries and provide appropriate resolutions.
- Maintain high standards of customer service and customer satisfaction.
- Communicate effectively with customers and follow process guidelines.
- Meet quality, productivity, and performance targets.
- Maintain accurate customer information and call records.
- Follow company policies, compliance standards, and escalation procedures.
- Maintain excellent verbal communication, active listening, and customer-handling skills throughout every interaction.
- Meet daily, weekly, and monthly performance targets, including call quality, productivity, customer satisfaction, and resolution metrics.
- Demonstrate flexibility to work in rotational shifts, including night shifts if required, and rotational week-offs.
Preferred candidate profile
- Qualification: B.Tech / UG with 6 months International Customer service experience
- Grad Fresher or Minimum 12 months of customer experience, also applicable to the process
- Good verbal communication and customer-handling skills
- Willingness to work in rotational shifts and rotational week-offs
- Good communication, problem-solving, and customer service skills
- Ability to work in a target-driven environment
- Flexibility to work in rotational shifts and rotational week-offs
Perks and Benefits
Salary for Fresher :-
CTC: 3,40,120 LPA (20.9k in hand)Salary for Experience :-
CTC: 4,18,000 LPA (27k in hand)Salary hike
: Up to 30% on last CTC, as per eligibility and company policy - Competitive salary package with performance-linked MIV.
- Opportunity to work in an international voice process.
- Professional development and customer service experience.
- Exposure to structured training and process guidelines.
- Career growth opportunities based on performance and eligibility.
- Opportunity to enhance communication and problem-solving skills.
- Supportive team environment and professional work culture.
To get your interview scheduled contact below Call/ WhatsApp :
Shilpa Saloni 9355576682
Kamalpreet Kaur 9910807579
Twinkle 9910978408
Minakshi Bisht 9810898521
