Voice Analyst ( Fresher/Experience) - Gurugram

Wsne Consulting

0 - 4 years

3 - 6 Lacs

Gurugram

Posted:8 months ago

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Job Description

Role & responsibilities

Handle customer queries through inbound and outbound voice calls.
Resolve customer concerns efficiently while ensuring customer satisfaction.
Maintain clear and professional communication at all times.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experience both can apply
Minimum education: UG/Grad both can apply
Freshers and Experienced both can apply
Salary package 3 Lpa to 6 lpa
Willingness to work in rotational shifts

Preferred Qualifications - Prior experience in BPO/ Customer Support/International Voice or Chat Process. Freshers with strong communication skills are welcome to apply. Experience with global customers is an added advantage

Interested candidates can share their resume to

Mahak Vaid - 9810913689

Laxmi

Mayank- 9990040558

Preferred candidate profile

Skills Required

bpo blended process customer service international call center semi voice voice process voice support inbound voice process customer support cse bpo voice us voice process customer handling international voice process international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

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