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Wsne Consulting
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Voice Analyst! Fresher/Experienced - Gurugram

Voice Analyst! Fresher/Experienced - Gurugram

Wsne Consulting

0 - 4 years

2 - 5 Lacs

Gurugram

Posted:7 months ago

Apply

Job Description

We are hiring Customer Support Executives for an International Voice Process. The role involves handling inbound/outbound calls from international customers, resolving queries, and providing excellent customer service while maintaining quality standards.

Key Responsibilities:

Handle customer calls from international clients

Understand customer issues and provide accurate solutions

Maintain a high level of professionalism and empathy on calls

Follow call flow, scripts, and compliance guidelines

Document customer interactions accurately in the system

Meet quality, productivity, and customer satisfaction metrics

Eligibility Criteria:

Excellent verbal communication skills in English

Graduate Fresher can apply

Undergraduate/Graduate with 6 months Customer Service experienced can apply

Willingness to work in night shifts

Ability to handle customers professionally

Perks & Benefits:

Salary 2.5 LPA to 5.50 LPA

15k to 38k in hand

Both side transport facility.

5 Days working

Roster OFF

Night Shifts / 24*7 Shifts

To get your interview scheduled contact below on Whatsapp or call

Akansha - 9990035671

Send your CV on aakansha.kandwal@wsneconsulting.com

Skills Required

bpo blended process customer service semi voice voice process international chat process customer support cse bpo voice customer care international voice us voice process customer handling international voice process international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

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