Job
Description
As a Customer Service Representative in the International US Voice Process for Commercial Digital Banking and Social Media Escalation, your role is crucial in delivering a superior customer experience. Your primary responsibilities include: - Handling international US customer interactions through inbound and outbound voice calls professionally and empathetically. - Addressing and resolving customer queries related to Commercial Digital Banking and Social Media Escalation by following established processes and compliance requirements. - Ensuring First Call Resolution (FCR) by accurately understanding customer concerns and providing effective solutions. - Identifying customer needs, intent, and sentiment during interactions and responding appropriately while adhering to banking and regulatory policies. - Providing accurate information, service options, and guidance to ensure high customer satisfaction. - Meeting individual and team performance metrics related to quality, productivity, customer satisfaction, and compliance. - Maintaining adherence to quality standards, data privacy, and security protocols at all times. - Demonstrating strong decision-making skills and responding effectively to customer inquiries while maintaining service excellence. - Actively participating in training, coaching, and feedback sessions to enhance communication skills and customer handling capabilities. - Maintaining professional and effective communication with customers, team members, and supervisors to support a collaborative work environment. Qualifications required for this role are: - Undergraduate or Graduate (any stream) - UG/Graduate with 1 year of experience in Customer Service - Good communication skills in English (written & verbal) - Immediate joiners preferred - Comfortable with 24/7 & Rotational shifts, including night shifts - Strong Interpersonal Communication and Comprehension Skills The company offers a competitive salary package of up to 24K in hand for freshers and up to 38K in hand for experienced candidates. Additional benefits include monthly incentive variables, lucrative incentives, night shifts, 24*7 shifts, 5 days working, roster off, and both sides transport facility. Contact Anjali to schedule your interview. As a Customer Service Representative in the International US Voice Process for Commercial Digital Banking and Social Media Escalation, your role is crucial in delivering a superior customer experience. Your primary responsibilities include: - Handling international US customer interactions through inbound and outbound voice calls professionally and empathetically. - Addressing and resolving customer queries related to Commercial Digital Banking and Social Media Escalation by following established processes and compliance requirements. - Ensuring First Call Resolution (FCR) by accurately understanding customer concerns and providing effective solutions. - Identifying customer needs, intent, and sentiment during interactions and responding appropriately while adhering to banking and regulatory policies. - Providing accurate information, service options, and guidance to ensure high customer satisfaction. - Meeting individual and team performance metrics related to quality, productivity, customer satisfaction, and compliance. - Maintaining adherence to quality standards, data privacy, and security protocols at all times. - Demonstrating strong decision-making skills and responding effectively to customer inquiries while maintaining service excellence. - Actively participating in training, coaching, and feedback sessions to enhance communication skills and customer handling capabilities. - Maintaining professional and effective communication with customers, team members, and supervisors to support a collaborative work environment. Qualifications required for this role are: - Undergraduate or Graduate (any stream) - UG/Graduate with 1 year of experience in Customer Service - Good communication skills in English (written & verbal) - Immediate joiners preferred - Comfortable with 24/7 & Rotational shifts, including night shifts - Strong Interpersonal Communication and Comprehension Skills The company offers a competitive salary package of up to 24K in hand for freshers and up to 38K in hand for experienced candidates. Additional benefits include monthly incentive variables, lucrative incentives, night shifts, 24*7 shifts, 5 days working, roster off, and both sides transport facility. Contact Anjali to schedule your interview.
