Customer Support / BPO: skills and learning path
Customer support and BPO roles handle customers by phone, chat and email. Clear English, patience and CRM or ticketing tools matter most; many roles hire freshers.
Check your resume against Customer Support / BPO job posts
See which of these skills your resume shows and get a learning path for the rest. No sign-up needed, and nothing you paste or upload is saved.
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Showing your skill gap for Customer Support / BPO. Nothing you pasted or uploaded was saved.
What Customer Support / BPO job posts ask for
The share of job posts that ask for each skill, rounded. Core skills are asked for in at least 15% of posts.
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Customer service Core75%
- 65%
- 20%
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Business English Core15%
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Lead generation and prospecting Also useful10%
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Client and account management Also useful10%
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Sales and business development Also useful10%
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IT support Also useful5%
Posts also often ask for: Communication.
Learning path
The core skills in order, with a free course and practice on jobpe for each. Check your resume above to see only the skills you're missing.
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1
Customer service
Core skill · in about 75% of job posts -
2
Voice process (calls)
Core skill · in about 65% of job posts -
3
Chat and email support
Core skill · in about 20% of job posts -
4
Business English
Core skill · in about 15% of job posts
Finish with a mock interview
Practise answering Customer Support / BPO questions out loud, with AI feedback.