Customer Care Executive

Job Title: Customer Care Executive
Department: Customer Support
Work Mode: Work from Office

Job Summary

We are looking for a customer-oriented and responsible Customer Care Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience. The candidate will be responsible for communicating with customers through calls, emails, WhatsApp, and other communication channels, providing timely updates, and coordinating with internal teams to resolve customer issues efficiently.

Key Responsibilities

• Handle customer inquiries and complaints through phone calls, emails, WhatsApp, and other communication channels.
• Provide accurate information regarding products, orders, deliveries, and services.
• Resolve customer issues related to order status, delayed deliveries, incorrect products, damaged items, and payment-related queries.
• Coordinate with operations, logistics, and other internal teams to ensure timely resolution of customer concerns.
• Track customer complaints and maintain records of queries, resolutions, and follow-ups.
• Provide regular updates to customers regarding their orders and service requests.
• Maintain a professional, polite, and helpful approach while communicating with customers.
• Escalate complex issues to the concerned department or manager when required.
• Ensure customer satisfaction through timely responses and effective problem-solving.

Required Skills and Qualifications

• Graduate in any discipline; freshers can also apply.
• Good verbal and written communication skills.
• Basic computer knowledge and proficiency in MS Excel or Google Sheets.
• Ability to handle customer complaints patiently and professionally.
• Strong problem-solving and coordination skills.
• Good organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.

Preferred Candidate

• Candidates with experience in customer service, customer support, or customer relationship management will be preferred.
• Familiarity with CRM tools, ticketing systems, and order management platforms is an advantage.
• Immediate joiners are preferred.

Key Expectations

The candidate should be responsive, customer-focused, patient, and proactive in resolving customer issues while maintaining a positive customer experience.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person