Customer Care Executive

Job Title: Customer Care Executive
Location: Mohali, Punjab
Job Type: Full-Time | Permanent
Open Positions: 2

Company Profile:
Whispering Homes Pvt. Ltd. is a premium home décor brand specializing in elegant and thoughtfully curated decorative pieces. With a strong online presence and growing customer base across India, we aim to bring style and sophistication to every space. Join our team and be part of a fast-growing brand that values creativity, customer satisfaction, and teamwork.

Experience Required: 0–2 Years

Job Summary:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The ideal candidates will handle customer queries, provide product information, process orders, and ensure a smooth and satisfying post-purchase experience.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats professionally.
• Resolve customer queries and complaints efficiently and on time.
• Provide detailed information about products, pricing, and delivery timelines.
• Coordinate with internal teams such as sales, operations, and logistics for order fulfillment.
• Maintain accurate customer records and feedback in CRM systems.
• Follow up on pending customer issues to ensure complete satisfaction.
• Assist in improving customer service procedures and standards.

Required Skills:

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency (MS Office, Email, CRM tools).
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and customer-oriented mindset.

Qualification:

• Graduate in any discipline.
• Freshers or candidates with up to 2 years of experience in customer service, e-commerce, or related fields are welcome.

Work Schedule: Rotational shifts

Salary: As per industry standards

Work Location: Whispering Homes Pvt. Ltd., Mohali, Punjab

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person