Posted:3 days ago|
Platform:
On-site
Full Time
Key Responsibilities
• Make outbound calls to onboard new customers (shippers, brokers, fleet owners, and truckers).
• Guide users through registration and help them understand app/web features.
• Handle inbound calls related to bookings, load posting, trip updates, payments, and platform issues.
• Troubleshoot customer problems and coordinate with internal tech/operations for quick resolution.
• Maintain accurate call logs, follow-ups, and customer feedback records.
• Provide polite, clear, and solution-oriented communication at all times.
• Follow standard operating procedures for customer verification, onboarding, and issue handling.
• Share insights and suggestions to improve customer experience.
⸻
Requirements
• Fluency in Hindi is mandatory; basic English or Bengali is an advantage.
• Previous customer care/tele-calling experience preferred; freshers with strong communication skills may apply.
• Comfortable with high-volume calling and explaining processes clearly.
• Basic familiarity with mobile apps and web platforms.
• Strong problem-solving attitude with a customer-first approach.
• Ability to work from our Kolkata office at the mentioned address.
Truck Hai
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