Customer Care Executive

Job Type: Full-Time / Part-Time (Work from Home) Job Location: Remote (Work from Home) Job Summary: Tripathi Enterprises is looking for a motivated and professional Customer Care Executive to handle customer queries, process orders, and ensure client satisfaction. The ideal candidate should have good communication skills, a polite attitude, and basic computer knowledge. ⸻ Key Responsibilities: • Handle inbound and outbound customer calls, WhatsApp, and email inquiries. • Provide accurate information about products, pricing, and order status. • Maintain records of customer interactions and transactions. • Coordinate with the supply and logistics team for order processing. • Resolve customer complaints promptly and effectively. • Follow up with clients to ensure satisfaction and repeat business. • Support sales and marketing teams with customer feedback and updates. ⸻ Requirements: • Minimum Qualification: 10th Pass / Graduate (Any stream). • Excellent communication skills in Hindi and basic English. • Computer and smartphone proficiency (Excel, WhatsApp Business, Email). • Calm, polite, and professional attitude with good listening skills. • Prior customer service or telecalling experience preferred (not mandatory). • Must have a stable internet connection and quiet workspace at home. ⸻ Work Schedule: • Flexible working hours (as per company requirement) • 6 days a week