Customer Care Executive

About The Fresh Tokri:

The Fresh Tokri is a fast-growing startup delivering high-quality fruits and vegetables. We're on a mission to make fresh produce accessible and convenient for every household.

Job Description:

We are looking for a dedicated and customer-oriented Customer Care Executive to join our on-site team. You will act as the first point of contact for customers, ensuring timely and effective resolution of queries, complaints, and feedback. This role is key in maintaining our service quality and enhancing customer satisfaction.

Key Responsibilities:

• Respond to customer queries via phone, WhatsApp, and email in a timely and professional manner.
• Manage and resolve customer complaints, returns, or delivery issues.
• Coordinate with delivery and operations teams to ensure smooth order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Collect and document customer feedback to help improve service quality.
• Assist in post-sales support and building long-term relationships with customers.
• Escalate unresolved issues to the appropriate internal teams.

Requirements:

• Minimum graduate preferred.
• 2-4 years of experience in customer service or support (preferably in an e-commerce or retail setting).
• Excellent verbal and written communication skills in Hindi and English.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM systems and WhatsApp Business tools is a plus.
• A positive attitude, patience, and the ability to stay calm under pressure.
• Willingness to work from the office location full-time.

What We Offer:

• Competitive salary and incentives
• A friendly and collaborative work environment
• Opportunities for growth in a rapidly expanding company
• Employee discounts on fresh produce

To Apply:
Email your resume to thefreshtokri@gmail.com with the subject line "Application – Customer Support Representative"

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Work Location: In person