Customer Care Executive

About PERCH: https://www.linkedin.com/company/perch-clothing/

Job Summary: We're looking to hire an immediate joiner for the role of Customer Care Executive — someone who loves solving customer problems and building strong customer relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Collect and share customer feedback to help improve products and services
• Make outbound calls to potential and existing customers to promote and sell our apparel collections
• Handle inbound inquiries and follow up on leads to close sales effectively
• Understand customer needs and recommend suitable products
• Provide after-sales support to ensure customer satisfaction and encourage repeat business
• Maintain accurate records of customer interactions and transactions

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving ability with a customer-first attitude
• Self-motivated, target-driven, and capable of working independently
• Ability to persuade and close sales over the phone
• Female candidates preferred
• Freshers are welcome to apply

Office Location : https://maps.app.goo.gl/T5a3NattLkFa1QRCA

Working Days : Monday to Saturday

Office Timings : 09:30 AM to 06:30 PM

If you're a great communicator and have a knack for sales — apply now!

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• On a scale of 1 to 10, how would you rate your English Communication?
• Do you comfortable with making calls daily?
• Why do you believe customer care is important for any organization?
• If a customer was upset, how would you approach the conversation to resolve the issue?
• If a customer approaches you with several questions at the same time, how would you handle it?
• We must fill this position urgently. Can you start immediately?
• Work location in Udyog Nagar, Nangloi, New Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
• Are you okay with a salary budget of Upto ₹15,000/- per month?

Work Location: In person