Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurgaon
>
NIIT
>
Customer Care Executive

Customer Care Executive

NIIT

31 years

0 Lacs

Gurgaon

Posted:2 weeks ago| Platform: GlassDoor logo

Apply

Skills Required

service documentation support stats communication

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities of a Customer Care Specialist: · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort · Maintain Internal Service Attendance & Accountability policies · Execute issue /query & Client level delivery quality on calls · Adhere to Customer resolution and ensure proper documentation &follow-up · Identify, share and support operational improvements Eligibility: · Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons) · Age upto 31 years · Gap should not be more than 4 years after graduation · Undergraduates/ pursuing graduation are NOT eligible · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Work Experience: · Freshers and Experienced- 0-29 months · Excellent communication skills- Written and Verbal · Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login) · Proficient in computer usage and Basic knowledge of MSOffice/ Excel Job Types: Full-time, Fresher Pay: ₹16,000.00 - ₹20,000.00 per month Schedule: Night shift Education: Bachelor's (Preferred) Work Location: In person

More Jobs at NIIT

Senior Training Coordinator-II

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Senior Training Coordinator-II

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Senior Training Coordinator-II

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Quality Auditor I

Delhi, Delhi, India

Experience: Not specified

Salary: Not disclosed

MIS Internship

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Service Interview Now

NIIT

www.niit.com

Education Technology, IT Services

Noida

5000+ Employees

113 Jobs

Key People

Vinod Bhat

CEO
Srinivasan S

CFO
Sapna Khanduja

Head of Corporate Communications

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Care Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at NIIT

Mock Interview

RecommendedJobs for You

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Customer Care Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at NIIT