Customer Care Executive

We are hiring a Customer Care / Student Support Executive to assist prospective students with information about our courses and guide them through the admission process. You will be the first point of contact for enquiries and play an important role in building a positive student experience.

1. Student Enquiry Handling

• Make outbound calls to students who have shown interest in NIHT courses.
• Attend inbound calls and respond to queries politely and professionally.

2. Information Sharing

• Explain course details, eligibility, fees, and career opportunities clearly.
• Assist students in understanding which program suits their goals.

3. Follow-Ups & Conversion Support

• Follow up with interested students and help them with the next steps in enrollment.
• Motivate students to attend counselling sessions, demos, or campus visits.

4. Data Management

• Update enquiry records in CRM or Excel.
• Maintain accurate call logs, follow-up reminders, and conversion tracking.

5. Coordination

• Work closely with admissions and the marketing team to close student enquiries.
• Share daily performance reports.

Eligibility Criteria

• Fresher or 6 months to 1 year of experience in customer care, student counselling, tele support, or inside sales
• Mandatory: Fluent in English, Hindi, and Bengali
• Excellent communication and listening skills
• Positive attitude, patience, and willingness to guide students
• Basic computer knowledge (Excel, CRM, WhatsApp Business)
• Freshers with strong communication may also be considered
• Why Join NIHT?
• Reputed digital marketing institute
• Friendly work environment
• Opportunity to grow into Senior Counsellor / Academic Advisor roles
• Incentive structure for high performers

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person