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Nidi business Consultancy
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Customer Care Executive

Customer Care Executive

Nidi business Consultancy

0 years

0 Lacs

Kochi Kerala

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

Customer service English Databases Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Required skills To excel as a Customer Support Officer, several key skills are essential: Communication Skills: Strong verbal and written communication abilities are crucial for interacting effectively with customers and colleagues. Problem-Solving Skills: The ability to think critically and find solutions to customer issues promptly. Patience and Empathy: Demonstrating patience and empathy is vital for managing difficult situations and providing excellent customer service. Attention to Detail: Ensuring accuracy in record-keeping and communication is important for maintaining trust and reliability. Multitasking Abilities: The capability to handle multiple inquiries and tasks simultaneously without compromising quality. Technical Proficiency: Familiarity with customer service software, databases, and tools. Time Management: Efficiently managing one's time to balance various responsibilities and meet performance targets. Team Collaboration: Working well within a team and coordinating efforts with other departments for a seamless customer experience. Learning Agility: The ability to quickly adapt to new information, tools, and processes, given the evolving nature of customer service roles. Positive Attitude: Maintaining a positive attitude, especially in challenging situations, to provide a pleasant customer experience. * Job Type: Full-time Pay: ₹20,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Education: Bachelor's (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 8921022513

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Customer Care Executive