Customer Care Executive

Job Title: Customer Engagement Calling Executive

Location: Ahmedabad
Experience Required: Minimum 1 year
Employment Type: Full-Time

Job Description:

We are looking for a proactive and customer-focused Calling Executive to join our team. The primary responsibility of this role is to connect with customers, share scheme-related updates, explain reward points, and extract necessary information from the application for internal use.

Key Responsibilities:

• Make outbound calls to customers to inform them about ongoing schemes and offers.
• Explain reward points, benefits, and related details clearly and professionally.
• Collect, verify, and extract required data from the internal application/system.
• Maintain accurate records of customer interactions and updates.
• Provide excellent customer service and resolve basic customer queries.
• Coordinate with internal teams for follow-ups or additional information.

Requirements:

• Minimum 1 year of experience in calling, telemarketing, customer service, or a similar role.
• Strong communication skills in Hindi and Gujarati; basic English preferred.
• Ability to explain information in a clear and convincing manner.
• Basic computer knowledge and ability to work on applications/tools.
• Customer-first attitude with good listening skills.

Preferred Skills:

• Experience in customer calling or tele-sales
• Good data entry and documentation skills
• Ability to handle multiple tasks efficiently

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Paid time off

Work Location: In person