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Customer Care Executive

Customer Care Executive

Muthoot Finance

0 - 31 years

2 - 3 Lacs

Eluru

Posted:3 months ago| Platform: Apna logo

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Skills Required

training service communication development retention support data maintenance efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role: We are looking for enthusiastic and customer-focused individuals to join us as Customer Care Internship Executives. This internship offers on-the-job training, certified by the government, providing you with an excellent opportunity to enhance your customer service and communication skills. After completing the 6-month internship, high-performing candidates will be promoted to the role of Junior Relationship Executive, with the potential for further career growth and development. Key Responsibilities: ∙ Participate in lead generation Through Calling at least 100Calls Per Day , client acquisition, and retention activities. ∙ Assist customers by responding to inquiries and providing information about products and services. ∙ Handle customer complaints, process orders, and provide solutions in a timely and professional manner. ∙ Participate in various customer service initiatives, improving customer satisfaction and loyalty. ∙ Learn and support the implementation of customer feedback mechanisms to enhance service quality. ∙ Manage routine administrative tasks, such as data entry, record maintenance, and follow-up activities. ∙ Collaborate with team members to improve overall service efficiency and meet customer expectations. ∙ Gain exposure to financial products and services, assisting customers with their requirements. ∙ Develop strong communication and problem-solving skills through direct customer interaction.

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Muthoot Finance

Financial Services

Kottayam

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Customer Care Executive